[Remote] Customer Service Agent, Financing
Note: The job is a remote job and is open to candidates in USA. National Bank of Canada is seeking a Customer Service Agent for their call centres to support clients with their financing needs. The role involves taking calls, answering questions about financing products, and providing personalized solutions to clients.ResponsibilitiesTake calls from clientsAnswer questions related to financing products (personal loans, student loans, lines of credit, mortgage loans)Listen to clients’ needs and offer personalized solutionsHelp clients use our banking applicationsRefer clients with specialized needs to the correct sectorSkillsHigh school diplomaCustomer service experienceAptitude for building strong relationships and proactively establishing ties with clientsAdditional required languages: English, FrenchBenefitsHealth and wellness program, including many optionsFlexible group insuranceGenerous pension planEmployee Share Ownership PlanEmployee and family assistance programPreferential banking servicesInvolvement in community initiativesTelemedicine serviceVirtual sleep clinicCompany OverviewNational Bank of Canada provides banking, investment, and financial services to individuals, businesses, and institutions across Canada. It was founded in 1859, and is headquartered in Calgary, Alberta, CAN, with a workforce of 10001+ employees. Its website is http://www.nbc.ca/.