Tech Support Representative
At Door Controls USA, we are always on the lookout for passionate individuals who thrive in dynamic environments. We seek team members who are dedicated to excellence & innovation in the automatic & manual door industry. Ideal candidates should bring a blend of technical skills, customer-focused attitudes, & a willingness to learn & grow with us. Whether you"re an experienced professional or just starting out, we offer opportunities to build a rewarding career within a supportive & inclusive workplace. Join us in delivering high-quality solutions & services to our customers nationwide.
Benefits Package Offered For Full-time Employees
Medical
Dental
Vision
Accidental Insurance
Critical Illness
Supplemental Life Insurance
Short Term Disability
Long Term Disability
401k + Company Match
Legal Shield
Job Summary: You will provide trouble shooting service to customers & technicians in the automatic door industry. You will conduct troubleshooting via phone, email, & other platforms. You will be provided the training & resources needed to troubleshoot for your customers through online & data base resources, hands on & technical training. You will be part of a technical support team who have years of experience that you will have complete access to. This is very much a team environment.
Primary Duties/Responsibilities
Provide technical support for the door industry
Provide customer service via telephone, email, and other platforms
Diagnose problems and provide solutions at the source
Provide valuable input at the door when and where customers need support
Interact as telephone support with customers providing parts sales and technical support
Perform parts order entry, issue sales return orders and a variety of other data entry duties
Fill out a tech call log for every call taken to help with knowledge gathering for our customers & our company.
Other duties as assigned by tech support supervisor
Required Skills/Abilities
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Excellent above average data entry skills
Strong analytical and problem-solving skills.
Ability to function well in a high-paced and at times stressful environment.
Strong computer skills
Extensive Knowledge of automatic/manual door parts & applications
Education And Experience
High school diploma or equivalent.
At least 2 years' experience in the automatic door industry required.
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 30 pounds at times.
PI264044022
Apply Now
Benefits Package Offered For Full-time Employees
Medical
Dental
Vision
Accidental Insurance
Critical Illness
Supplemental Life Insurance
Short Term Disability
Long Term Disability
401k + Company Match
Legal Shield
Job Summary: You will provide trouble shooting service to customers & technicians in the automatic door industry. You will conduct troubleshooting via phone, email, & other platforms. You will be provided the training & resources needed to troubleshoot for your customers through online & data base resources, hands on & technical training. You will be part of a technical support team who have years of experience that you will have complete access to. This is very much a team environment.
Primary Duties/Responsibilities
Provide technical support for the door industry
Provide customer service via telephone, email, and other platforms
Diagnose problems and provide solutions at the source
Provide valuable input at the door when and where customers need support
Interact as telephone support with customers providing parts sales and technical support
Perform parts order entry, issue sales return orders and a variety of other data entry duties
Fill out a tech call log for every call taken to help with knowledge gathering for our customers & our company.
Other duties as assigned by tech support supervisor
Required Skills/Abilities
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Excellent above average data entry skills
Strong analytical and problem-solving skills.
Ability to function well in a high-paced and at times stressful environment.
Strong computer skills
Extensive Knowledge of automatic/manual door parts & applications
Education And Experience
High school diploma or equivalent.
At least 2 years' experience in the automatic door industry required.
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 30 pounds at times.
PI264044022
Apply Now