[Remote] Customer Service Agent - Clearance Required

Note: The job is a remote job and is open to candidates in USA. Senture, LLC is a company that provides high-quality inbound and outbound customer care support for various clients. They are seeking motivated Customer Service Agents who will handle calls, assist customers, and ensure exceptional service while adhering to protocols. The role requires government clearance and involves working with multiple web-based systems.ResponsibilitiesAnswer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instructionDocument each customers inquiry information into a databaseVerify customers information, making corrections and updates as neededActively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possibleFollow-up with callers as necessaryUse statistical contact center data to make improvements to performanceOutbound calling for surveying to obtain client specific informationShift and Schedule adherenceSkillsHigh School Diploma or GEDMust have US CitizenshipMust be able to obtain and maintain required government clearancePrior call center or customer service experience highly desiredEffective verbal and written communication skillsAbility to multi-taskKnowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabsAbility to sit for extended periods of timeAbility to successfully pass a background investigation and drug screenMust successfully pass preemployment criteria testing and internet speed testMust have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home officeMust be able to meet the minimum internet speed requirements for specific programHotspots, satellite and wireless internet service is NOT allowed for this roleBenefitsSenture provides all necessary equipment.This is a remote position.Company OverviewSenture provides comprehensive contact center service support nationally. It was founded in 2003, and is headquartered in London, Kentucky, USA, with a workforce of 1001-5000 employees. Its website is https://senture.com/.