**Experienced Customer Success Manager – Robotics and Fulfillment Operations at arenaflex**
Are you a seasoned professional with a passion for innovation and customer satisfaction? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Success Manager to join our Amazon Robotics team, where you'll play a critical role in ensuring the success of our customers and driving business growth.
**About arenaflex**
arenaflex is a cutting-edge technology company that's revolutionizing the way we think about robotics and customer experience. Our team of innovators, engineers, and problem-solvers is dedicated to developing and deploying cutting-edge robotics solutions that transform the way our customers interact with our products and services. We're a company that's passionate about making a difference, and we're looking for like-minded individuals to join our team.
**Job Summary**
As a Customer Success Manager at arenaflex, you'll be responsible for ensuring the success of our customers by identifying and addressing operational pain-points, translating those into opportunities for product and process changes, and influencing a broad range of stakeholders to drive business outcomes. You'll work closely with operations managers at Amazon Fulfillment and Transportation Centers to meet or exceed the as-designed performance of our robotic technology. You'll also develop and implement mechanisms and processes to enable your team to scale with a growing arenaflex network, build subject matter expertise, and innovate to address the needs of operations and customers.
**Key Responsibilities**
* Develop and implement mechanisms and processes to enable your team to scale with a growing arenaflex network, build subject matter expertise, and innovate to address the needs of operations and customers.
* Audit adoption and improve effectiveness of safe and effective arenaflex operational best practices within your portfolio or subject matter area of expertise.
* Identify and address trending operational performance issues and improvement opportunities, and implement solutions in the fulfillment network.
* Facilitate network-wide rollouts of new robotic technologies and tools, and support operations' launch of new robotic systems and continuous improvement initiatives.
* Identify requirements and capture "voice of the customer" product/service feedback to influence product design and development priorities.
* Coach site leaders on arenaflex best practices and robotics systems and tools.
* Travel up to 25-30% of the time to support customer-facing activities and collaborate with cross-functional teams.
**Requirements**
* Bachelor's degree in Engineering and/or relevant experience.
* 6+ years in customer-facing roles, with experience resolving technical issues with operations, engineering (software/hardware), and leadership teams.
* Experience managing multiple high-priority tasks simultaneously.
* Knowledge and/or working experience with analytical tools (SQL, Excel, Tableau).
* Experience applying process improvement frameworks and tools to optimize business operations and customer outcomes.
**Preferred Qualifications**
* Master's degree in Engineering and/or MBA.
* Strong problem-solving and analytical skills.
* Experience with Lean, Six Sigma, or other continuous improvement methodologies.
* Experience with robotics hardware, software, and/or system troubleshooting.
* Experience in BI and analytical tools including Tableau, SQL, and R/Python.
**What We Offer**
* Competitive salary range: $138,300 - $187,100 per year, depending on location and experience.
* Comprehensive benefits package, including medical, dental, and vision coverage, paid time off, and 401(k) plan.
* Opportunities for professional growth and development, including training and education programs.
* Collaborative and dynamic work environment with a team of innovators and problem-solvers.
* Flexible work arrangements, including remote work options.
* Access to cutting-edge technology and tools, including robotics and AI.
**How to Apply**
If you're a motivated and results-driven professional with a passion for innovation and customer satisfaction, we want to hear from you! Please submit your application, including your resume and a cover letter, through our internal or external career site. We can't wait to hear from you!
**About arenaflex**
arenaflex is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We're committed to creating a diverse and inclusive work environment that empowers our employees to deliver the best results for our customers.
**Los Angeles County Applicants**
Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**San Francisco Fair Chance Ordinance**
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Accommodations for Applicants with Disabilities**
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
**Total Compensation**
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits.
Apply Now
**About arenaflex**
arenaflex is a cutting-edge technology company that's revolutionizing the way we think about robotics and customer experience. Our team of innovators, engineers, and problem-solvers is dedicated to developing and deploying cutting-edge robotics solutions that transform the way our customers interact with our products and services. We're a company that's passionate about making a difference, and we're looking for like-minded individuals to join our team.
**Job Summary**
As a Customer Success Manager at arenaflex, you'll be responsible for ensuring the success of our customers by identifying and addressing operational pain-points, translating those into opportunities for product and process changes, and influencing a broad range of stakeholders to drive business outcomes. You'll work closely with operations managers at Amazon Fulfillment and Transportation Centers to meet or exceed the as-designed performance of our robotic technology. You'll also develop and implement mechanisms and processes to enable your team to scale with a growing arenaflex network, build subject matter expertise, and innovate to address the needs of operations and customers.
**Key Responsibilities**
* Develop and implement mechanisms and processes to enable your team to scale with a growing arenaflex network, build subject matter expertise, and innovate to address the needs of operations and customers.
* Audit adoption and improve effectiveness of safe and effective arenaflex operational best practices within your portfolio or subject matter area of expertise.
* Identify and address trending operational performance issues and improvement opportunities, and implement solutions in the fulfillment network.
* Facilitate network-wide rollouts of new robotic technologies and tools, and support operations' launch of new robotic systems and continuous improvement initiatives.
* Identify requirements and capture "voice of the customer" product/service feedback to influence product design and development priorities.
* Coach site leaders on arenaflex best practices and robotics systems and tools.
* Travel up to 25-30% of the time to support customer-facing activities and collaborate with cross-functional teams.
**Requirements**
* Bachelor's degree in Engineering and/or relevant experience.
* 6+ years in customer-facing roles, with experience resolving technical issues with operations, engineering (software/hardware), and leadership teams.
* Experience managing multiple high-priority tasks simultaneously.
* Knowledge and/or working experience with analytical tools (SQL, Excel, Tableau).
* Experience applying process improvement frameworks and tools to optimize business operations and customer outcomes.
**Preferred Qualifications**
* Master's degree in Engineering and/or MBA.
* Strong problem-solving and analytical skills.
* Experience with Lean, Six Sigma, or other continuous improvement methodologies.
* Experience with robotics hardware, software, and/or system troubleshooting.
* Experience in BI and analytical tools including Tableau, SQL, and R/Python.
**What We Offer**
* Competitive salary range: $138,300 - $187,100 per year, depending on location and experience.
* Comprehensive benefits package, including medical, dental, and vision coverage, paid time off, and 401(k) plan.
* Opportunities for professional growth and development, including training and education programs.
* Collaborative and dynamic work environment with a team of innovators and problem-solvers.
* Flexible work arrangements, including remote work options.
* Access to cutting-edge technology and tools, including robotics and AI.
**How to Apply**
If you're a motivated and results-driven professional with a passion for innovation and customer satisfaction, we want to hear from you! Please submit your application, including your resume and a cover letter, through our internal or external career site. We can't wait to hear from you!
**About arenaflex**
arenaflex is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We're committed to creating a diverse and inclusive work environment that empowers our employees to deliver the best results for our customers.
**Los Angeles County Applicants**
Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**San Francisco Fair Chance Ordinance**
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Accommodations for Applicants with Disabilities**
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
**Total Compensation**
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits.
Apply Now