Remote Customer Service Agent
As a Customer Service Agent, youll be the friendly, knowledgeable voice representing Vitality Extracts to our valued customers. Every day, youll make a difference by helping solve problems, offering expert guidance, and ensuring our customers feel valued and heard. If youre someone whos enthusiastic, solution-oriented, and ready to make a real impact, wed love to have you on board!
This is a contractor position with opportunity for long term.
Website: www.vitalityextracts.com
Start Date: ASAP
Available Shifts: Thursday - Monday , 9am - 9pm EST
Pay Rate: $15
Job Type: Remote Full-Time
Workspace Requirements:
Windows PC or a Mac PC. No Tablets or Chrome Books
Licensed copy of Microsoft Windows 10/11, 12 GB RAM minimum, 256 GB Hard drive minimum, Intel or AMD processor
Headset with mic and video camera
A dedicated, distraction-free workspace to ensure productivity and focus
Job Responsibilities:
Respond to customer inquiries via email and phone using the Gorgias platform, ensuring timely and professional communication.
Utilize the Shopify e-commerce platform to resolve customer issues related to billing, account management, and order placement or modification.
Keep up-to-date on product details and company policies to ensure youre always offering the best possible assistance
Stay updated on current advertisements, promotions, and sales, as these will frequently change, ensuring customers receive the most relevant information.
Foster clear and open communication with your team to ensure smooth collaboration and knowledge sharing.
Adhere to established procedures and policies, while remaining adaptable to any updates or changes in processes.
Qualifications:
Minimum of 1 year of experience in a customer service role within the eCommerce space, particularly for a company that sells products online.
A strong proficiency in using technology and being comfortable navigating various software platforms independently.
A natural communicator with a passion for helping others
Strong professional demeanor with a solution-focused mindset in all customer interactions.
The Company
Vitality Extracts is an ecommerce business that specializes in selling essential oils, diffuser jewelry, and other wellness products. We focus on promoting natural health and wellness through its products, which are designed to help customers relax, rejuvenate, and improve their overall well-being. We often emphasize the use of essential oils for aromatherapy and holistic healing, and our products are popular among individuals interested in natural remedies and self-care.
The Team
We are a seasoned, close-knit team with years of experience working together. Through our collaboration, weve developed strong relationships both within the team and with our valued customers. If youre looking for a long-term opportunity to grow alongside a dedicated group and be part of a supportive, high-performing environment, wed love to hear from you!
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Job Types: Full-time, Contract, Seasonal
Pay: From $15.00 per hour
Expected hours: No less than 40 per week
Benefits:
On-the-job training
Work from home
Shift:
8 hour shift
Day shift
Evening shift
Morning shift
Application Question(s):
Which customer service platforms or tools have you used and how proficient are you with them?
What is your availability for work (days, times)?
How many years of experience do you have in customer service in online retail sales?
How would you rate your ability to perform customer service in the following areas on a scale of 1 to 5. 1 - not too well, 5 - excellent
a) Phone
b) Email
c) Chat
d) SMS/Text
Work Location: Remote
Apply Now
This is a contractor position with opportunity for long term.
Website: www.vitalityextracts.com
Start Date: ASAP
Available Shifts: Thursday - Monday , 9am - 9pm EST
Pay Rate: $15
Job Type: Remote Full-Time
Workspace Requirements:
Windows PC or a Mac PC. No Tablets or Chrome Books
Licensed copy of Microsoft Windows 10/11, 12 GB RAM minimum, 256 GB Hard drive minimum, Intel or AMD processor
Headset with mic and video camera
A dedicated, distraction-free workspace to ensure productivity and focus
Job Responsibilities:
Respond to customer inquiries via email and phone using the Gorgias platform, ensuring timely and professional communication.
Utilize the Shopify e-commerce platform to resolve customer issues related to billing, account management, and order placement or modification.
Keep up-to-date on product details and company policies to ensure youre always offering the best possible assistance
Stay updated on current advertisements, promotions, and sales, as these will frequently change, ensuring customers receive the most relevant information.
Foster clear and open communication with your team to ensure smooth collaboration and knowledge sharing.
Adhere to established procedures and policies, while remaining adaptable to any updates or changes in processes.
Qualifications:
Minimum of 1 year of experience in a customer service role within the eCommerce space, particularly for a company that sells products online.
A strong proficiency in using technology and being comfortable navigating various software platforms independently.
A natural communicator with a passion for helping others
Strong professional demeanor with a solution-focused mindset in all customer interactions.
The Company
Vitality Extracts is an ecommerce business that specializes in selling essential oils, diffuser jewelry, and other wellness products. We focus on promoting natural health and wellness through its products, which are designed to help customers relax, rejuvenate, and improve their overall well-being. We often emphasize the use of essential oils for aromatherapy and holistic healing, and our products are popular among individuals interested in natural remedies and self-care.
The Team
We are a seasoned, close-knit team with years of experience working together. Through our collaboration, weve developed strong relationships both within the team and with our valued customers. If youre looking for a long-term opportunity to grow alongside a dedicated group and be part of a supportive, high-performing environment, wed love to hear from you!
-------------------------------------------------------------------------------------------
Job Types: Full-time, Contract, Seasonal
Pay: From $15.00 per hour
Expected hours: No less than 40 per week
Benefits:
On-the-job training
Work from home
Shift:
8 hour shift
Day shift
Evening shift
Morning shift
Application Question(s):
Which customer service platforms or tools have you used and how proficient are you with them?
What is your availability for work (days, times)?
How many years of experience do you have in customer service in online retail sales?
How would you rate your ability to perform customer service in the following areas on a scale of 1 to 5. 1 - not too well, 5 - excellent
a) Phone
b) Email
c) Chat
d) SMS/Text
Work Location: Remote
Apply Now