[Remote] Customer Marketing & Community Manager - Contract

Note: The job is a remote job and is open to candidates in USA. Simbe is a company focused on retail innovation through AI and robotics technologies. They are seeking a Customer Marketing & Community Manager to lead customer education, robot certification, and community programs aimed at driving product adoption and engagement among retail associates and managers.ResponsibilitiesOwn end-to-end delivery and growth of the Tally Robot Certification program, scaling from the current pilot to broader rollouts across Simbe's client base and building the program into a multi-level certification programRefine the program based on learner feedback, completion data, and downstream adoption signals, ensuring Tally Robot Certification stays best-in-class as the customer base growsDefine and track program KPIs including certification completion rates and post-certification adoption signalsPartner with Product Marketing on launch announcements, brand identity, and ongoing GTM packaging that positions Tally Robot Certification as a premium and differentiated client benefitRefine and operate marketing-led onboarding communication programs that complement the existing Client Success delivery, ensuring every new account experiences a high-quality, branded ramp into Tally adoptionBuild evergreen content, communications, and resources used across the full client journey, from onboarding and pilot through expansion and continued adoptionSurface adoption insights back to Product Marketing, Growth, and Sales to inform messaging, expand-motion programs, and product development prioritiesLead new programs such as the Store Leader Summit, Store Leader of the Year Awards, Store Leadership Council, and regional store team meetups owning programming, on-the-ground execution, and follow-throughBuild and grow the Simbe Community as a scalable engagement layer with primary focus on elevating retail associates and store managers, including digital community presence and recurring touchpointsPartner with Growth Marketing on event logistics, vendor management, and post-event reportingSource and develop a pipeline of store-level advocates for case studies and speaking opportunitiesOperationalize voice-of-customer capture across community programs and feed insights to Product, Product Marketing, Strategy, and SalesPartner with Product Marketing on customer proof points that anchor positioning, sales enablement, and thought leadershipPartner with Product Marketing to define clear performance metrics for each program tied to adoption, retention, expansion, and advocacyImplement a test-and-learn approach across formats, content, and channels to optimize for engagement and outcomesReport cadence and insights to marketing and commercial leadership on a recurring basisAct as the marketing point-of-contact for Customer Experience and Client Success on store adoption, certification, and community programsCollaborate with Product Marketing on customer narrative, Growth Marketing on event execution, Sales on advocacy needs, and Demand Generation on account-tied programmingManage external vendors, contractors, and agencies where appropriate to extend team capacitySkills5–8 years of experience in customer marketing, customer education, customer community, customer advocacy, or related customer-facing program rolesProven success scaling customer education, certification, or community programs in B2B2C environmentsStrong experience partnering with Customer Success, Sales, and Product Marketing on customer-facing programsTrack record designing and operating customer-facing events at scale including executive-level summits, regional gatherings, and digital programmingOperational discipline to scale what works and the curiosity to refine based on customer feedbackStrong analytical mindset with experience tying program engagement to adoption, retention, and revenue outcomesExcellent written and verbal communication skills with the ability to engage frontline retail teams, store managers, and retail executivesExperience managing external vendors, agencies, and contractorsFamiliarity with marketing technologies including marketing automation, CRM, and content management platformsWillingness to travel 25 to 50% for store visits, customer summits, conferences, and regional meetupsKnowledge of retail operations and frontline workforces strongly preferredKnowledge of AI, automation, and robotics industries strongly preferredCompany OverviewSimbe, the global leader in retail shelf digitization, is the trusted partner for retailers confronting today's most critical challenges: 66% of "out-of-stock" items hidden within stores, 90% of pricing errors missed by manual audits, and 95% labor attrition. It was founded in 2014, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is http://www.simberobotics.com.