[Remote] Customer Manager/Global Account Manager (Aerospace and Defense)

Note: The job is a remote job and is open to candidates in USA. Plexus Corp. is dedicated to creating transformative products in various industries, including Aerospace and Defense. The Customer Manager will develop and execute account strategies to enhance customer satisfaction and drive revenue growth while representing both the customer's and Plexus's interests.ResponsibilitiesCreate a working account plan which includes strategies/tactics to increase profitable revenue, account penetration and engagement points (including manufacturing, engineering and sustaining services). Develop innovative and creative solutions that will help further differentiate the Plexus service offering with our customers. Successfully execute plans while engaging the broader Plexus organization, as appropriate, while continually improving customer satisfaction and "stickiness."Ensure Plexus meets or exceeds the expectations of customers. Advocate for customer needs within Plexus and represent Plexus’ needs and interests to the customer. Translate the needs and interests into action that meets or exceeds customer satisfaction goals and creates mutual benefit for Plexus. Lead a cross-functional Plexus team that includes engineering, manufacturing, supply chain, costing, financial and legal experts to ensure we continue meeting or exceeding customer expectations and needsIncrease Plexus’ revenue and profitability. Establish clearly defined financial objectives for customers. Partner with manufacturing and engineering to proactively manage the customer P&L to ensure we meet/exceed the objectivesBuild and develop multi-level relationships, including executive level, with customers and internally. Be fully conversant and intimate with the customer business model, competition, market and needs. Partner with other key Plexus functions (e.g. manufacturing and engineering) in furthering the customer relationshipLearn and develop mastery of Plexus's sales enablement methodologySkillsBachelor's Degree with 8 or more years of related experience is preferred. An equivalent combination of education and/or experience will be consideredAdvanced written and verbal communication skills are requiredBasic computer skills are requiredAble to make sound, logical and reasonable decisions with minimal guidanceAble to apply solution selling knowledge and capabilitiesApplies financial acumen to influence customers and constituentsBasic understanding of electronics manufacturing is requiredGeneral office equipment and materialsBenefitsMedical, dental, and vision insurancePaid time offRetirement savingsOpportunities for professional developmentWork-life balanceA variety of perks to enhance the team member experienceCompany OverviewSince 1979, Plexus has been partnering with companies to create the products that build a better world. It was founded in 1979, and is headquartered in Neenah, Wisconsin, USA, with a workforce of 10001+ employees. Its website is http://www.plexus.com/.