[Remote] Customer Care Associate Job Details | NTT DATA Services

Note: The job is a remote job and is open to candidates in USA. NTT DATA is a leading business and technology services provider, and they are seeking a Customer Care Associate to join their team. The role involves providing customer care to life insurance policyholders and ensuring customer satisfaction while meeting service metrics.ResponsibilitiesPrevious life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance productsProviding front-line phone customer care support to policyholders, beneficiaries, agents, and internal customersEnsuring customer satisfaction (CSAT) and strive to meet service metricsDeveloping and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the teamA typical day will likely involve fielding between 75 to 100 callsCommunicating effectively and professionally with both internal and external customers to resolve questions and issuesCollaborating with management or other team members as appropriate to proactively address service issues and concernsAttention to detail, accuracy, and accountability for your work productDesignated quiet area to complete calls while working from homeSkills1 year experience (WAH) remote customer service1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applicationsMinimum High school diploma or GEDMust Live in Continental United StatesMust Pass Drug screenMust Pass a background check with Education check and employment verification checkNew hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication processEmployees must provide their own high speed internet access with speeds at or above 50 MbpsA hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or locationBenefitsCompany benefits including medical, dental, and vision insurance with an employer contributionFlexible spending or health savings accountLife and AD&D insuranceShort- and long-term disability coveragePaid time offEmployee assistanceParticipation in a 401k program with company matchAdditional voluntary or legally required benefitsOvertime may be required based on business requirementsNTT DATA will provide a computer