[Remote] Customer Account Manager (FluentStream)

Note: The job is a remote job and is open to candidates in USA. Ooma, Inc. is a company that empowers people to connect through their cloud-based communication solutions. They are seeking a Customer Account Manager who will manage a portfolio of small-to-mid-sized business customers, focusing on renewals, customer support, and account management within the telecom industry.ResponsibilitiesOwn a high-volume portfolio of smaller business accounts, serving as the primary point of contact for day-to-day account needs and inquiriesPrepare and present renewal quotes, respond to customer questions, and route agreements through DocuSign and the appropriate approval workflowsIdentify, document, and escalate at-risk accounts in Salesforce, coordinating with internal teams to execute save motions and address churn risks promptlyRespond to inbound customer concerns, account changes, and service-related issues in a timely manner, partnering with Support to drive resolutionMaintain regular, consistent contact with customers—reinforcing the value of their FluentStream services, addressing concerns, and keeping them informed and confidentGuide customers on product best practices and feature adoption, helping them use their solutions more effectively and reduce reliance on reactive supportMaintain accurate, up-to-date records of customer interactions, account health, renewal activity, and pipeline data—ensuring information is current and accessible to the broader teamPartner with Support, Sales, and Growth teams to ensure customers receive timely assistance and a seamless experienceFlag potential upsell or expansion opportunities and coordinate with the appropriate internal team to support customer growthUtilizing AI tools to find opportunities for process improvements and automationSkills0–2 years of experience in customer success, account management, or a customer-facing support or coordination roleStrong organizational skills with the ability to manage a high volume of accounts with growing independenceClear and professional written and verbal communication skillsAbility to identify and address common challenges using analytical thinking and established processesFamiliarity with CRM platforms (Salesforce preferred) and standard business communication toolsGenuine curiosity, openness to feedback, and a drive to grow professionallyExperience in telecommunications or UCaaS is a plus, but not requiredBenefitsComprehensive Medical/Dental/Vision insurance for you and eligible dependents
+ HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)FSA Healthcare & Dependent CareCommuter BenefitsVoluntary Accident, Critical Illness, Hospital Indemnity and Legal401(k), including employer match, and RothEmployee Stock Purchase Plan (ESPP)Paid Time off, Sick Time, as well as corporate holidays observedEmployee Assistance ProgramLife Balance benefits with Travel Assistance Services and Identity TheftAdditional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc #OP-1Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs)Company OverviewOoma delivers phone, messaging, video and advanced communications services that are easy to implement and provide great value. It was founded in 2003, and is headquartered in Sunnyvale, California, US, with a workforce of 501-1000 employees. Its website is https://www.ooma.com/.Company H1B SponsorshipOoma, Inc. has a track record of offering H1B sponsorships, with 1 in 2026, 3 in 2025, 14 in 2024, 5 in 2023, 14 in 2022, 18 in 2021, 13 in 2020. Please note that this does not guarantee sponsorship for this specific role.