[Remote] Customer Account Manager

Note: The job is a remote job and is open to candidates in USA. Intermedia Intelligent Communications is a leading provider of cloud communications and collaboration technology. The Customer Account Manager will be responsible for managing and growing the existing customer base by upselling and cross-selling cloud offerings, while ensuring effective account management to prevent churn.ResponsibilitiesSupport and manage an identified book of business for Intermedia’s hosted solutionsCreate and develop a quarterly business review to identify opportunities on the account level that supports Intermedia’s product goalsResearch and detect upsell and cross-sell opportunities within your named account listPrevent accounts from churn through effective account management, and problem solvingPrioritize work to achieve/exceed quotaPrepare and deliver proposals, presentations as neededProvide on-line demonstrations of Intermedia’s servicesAssist customers with request for platform migrations, and plan changesProvide technical information for Intermedia products and servicesWork with internal partners on cross-sell opportunities as neededWork cross-functionally with on-boarding team to ensure client account changes are successfulSkills3+ years of successful experience with B2B account management, solution selling and a bachelor's degree or technical school graduateAbility to build and foster client relationships via the telephoneHistory of meeting and achieving upsell and cross-sell sales goals managing SMB companiesValue-based selling through ROI and high-value add to customersExperience/ aptitude /affinity for technology with an understanding of IT infrastructure, networks, and softwareExperience in identifying and building relationships at all levels within an organizationAbility to work in highly dynamic, fast paced working environment where self-motivated individuals succeedPassion, drive, and the desire to be part of a growing teamSolid oral and written communication skills merged with diligent follow-up habitsCapacity to multi-task while focusing on each task with great detailSelf-motivated, energetic, organized, results-oriented individual with a positive outlookSalesforce.com or other CRM use experienceSupported small and medium B2B customers with varied technical knowledgeStrong analytic and MS Excel skills a plusFamiliar with Challenger Sales MethodologyKnowledge of UCaaS services, Microsoft products, mobility solutions, web hosting and other services offered by Intermedia preferred but not requiredCompany OverviewIntermedia is the cloud communications company that helps over 150,000 businesses connect better, from wherever, through our AI-powered platform that includes voice, video conferencing, chat, SMS, contact center, business email and productivity, file sharing and backup, security, archiving, and more. It was founded in 1993, and is headquartered in Sunnyvale, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.intermedia.com.Company H1B SponsorshipIntermedia Intelligent Communications has a track record of offering H1B sponsorships, with 1 in 2026, 2 in 2025, 2 in 2024, 3 in 2023, 1 in 2022, 3 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.