[Remote] Cultural Exchange Program Manager

Note: The job is a remote job and is open to candidates in USA. Go World is dedicated to making a difference through cultural exchange, specializing in homestay programs and international travel. They are seeking a Program Manager to oversee coordinator support, host family engagement, and program operations, ensuring the quality and consistency of each program.ResponsibilitiesManage group program readiness from coordinator assignment through post-program follow-up, including timelines, tasks, applications, forms, background checks, placements, and final materialsServe as the primary contact for U.S. coordinators and host families, providing clear communication, timely support, and thoughtful problem-solvingLead coordinator hiring, onboarding, training, and ongoing development to ensure coordinators understand Go World’s values, expectations, and program standardsBuild and maintain a strong coordinator network through regular communication, resources, feedback, and recognitionOversee the host family application, approval, preparation, and placement process to ensure families feel informed and supportedPrepare accurate placement materials, including matching spreadsheets, placement packages, participant details, and final calendarsManage coordinator and host family tasks across Google Workspace, the client portal, and CRM, maintaining accurate and timely updates across all systemsManage host family and coordinator engagement through Facebook groups, portal updates, newsletters, recognition moments, and other communication channelsSupport orientations, mid-program check-ins, surveys, reviews, and post-program wrap-up to strengthen each program cycleGather feedback, document lessons learned, and implement process improvements that improve accuracy, reduce manual work, and create a more consistent Go World experienceCapture quotes, photos, videos, and stories from programs to support Go World’s marketing, storytelling, and community engagementSkills5+ years of professional experience in cultural exchange, student travel, education, youth programs, homestay programs, or a related field3+ years of experience managing coordinators, teams, contractors, volunteers, or community-based staffStrong passion for cultural exchange, international education, and community-buildingSelf-motivated with the ability to work independently in a remote environmentStrong written and verbal communication skills in EnglishExcellent organization, follow-through, and attention to detailExperience managing multiple deadlines, stakeholders, and moving pieces at onceStrong judgment and problem-solving skillsHigh proficiency with Google Workspace, including Gmail, Google Drive, Google Docs, Google Sheets, and Google CalendarComfort learning and working in digital systems such as client portals, CRMs, project trackers, and online formsWillingness to travel as needed for program support, training, events, and key program momentsCompany OverviewWe specialize in short-term cultural exchange programs that provide host families, students, and communities alike with the opportunity to immerse themselves in diverse cultures, creating lasting memories and meaningful connections while broadening their horizons. It was founded in 2023, and is headquartered in Remote, CA, US, with a workforce of 2-10 employees. Its website is https://www.goworldedu.org.