[Remote] CRM Developer / Administrator

Note: The job is a remote job and is open to candidates in USA. Ocular Therapeutix, Inc. is a biopharmaceutical company focused on innovative therapies for eye diseases. They are seeking a CRM Developer / Administrator to support the implementation and integration of data assets into the Ocular CRM, optimizing reporting platforms and addressing analytical needs for internal customers.ResponsibilitiesLead configuration, customization, maintenance, and support in the effective assessment, development, delivery, and usage of Ocular’s CRM application for Field Sales, Reimbursement and Medical teamsDesign, develop, deploy, provide end user support, and maintain dashboards, reports, user roles, security, profiles, workflow rules, etc. while integrating the team’s business needs into Veeva CRMBuild, optimize, and maintain data pipelines between Veeva CRM/Salesforce and Ocular’s data warehousePerform complex data migrations and improve system performance, user adoption, and best practicesMaintain data integrity through influence and collaboration with Finance, IT, Commercial Operations, and proper field training of CRM usage/inputsPartner with Commercial Operations teams to provide analysis, recommendations, and support integration of all databases/programs impacted by these changes from these teams as they affect the field (e.g., for territory alignment and incentive compensation teams)Gain alignment on appropriate reporting needs and ensure production/generation through Finance, IT or Commercial partnersCoordinate and Assist Finance team with implementation and integration of Veeva CRM, Salesforce and other Commercial Operations activitiesCoordinate and/or provide KPI tracking for performance. Manage field-related inquiries regarding performance to plan, account assignments, sales plans, quarterly business reviews, etcDevelop and monitor appropriate metrics as an 'early warning system' to provide timely insights and influence corrective actionsAssist with transition activities (CIA, MDM, Field Sales Reporting, CRM integration, etc.) to enhance adaptability with the field teamsCollaborate on technology and data needs with identified stakeholders. Partner with Commercial Support teams to deliver on prioritized needsWork closely with Sales and Marketing leadership to understand changing regional, territory, and customer environmentImprove current understanding, gap analysis of current field specific tools and processes through value stream mapping and adapting lean and/or best practice principlesPerform other duties as requiredSkillsBachelor's Degree in Computer Science, Information Technology, or a related field requiredSFDC or Veeva CRM Platinum certificationMinimum of 4+ years' experience in configuring, customizing, maintaining, and supporting CRM applicationsStrong communication and project management skillsEffective and efficient problem-solving skillsSelf-starter with excellent analytical, inter-personal and critical thinking skillsAbility to multi-task and manage shifting prioritiesMust be able to synthesize various, independently generated, data points into a cohesive analysis to provide recommendations to key stakeholders in IT, Sales leadership, and Commercial partnersExperience with SalesForce.com / Veeva CRM strongly preferredExperience in the pharmaceutical industry strongly preferredCompany OverviewOcular Therapeutix, Inc. is a biopharmaceutical company committed to redefining the retina experience across drug development, treatment, and outcomes. It was founded in 2006, and is headquartered in Bedford, Massachusetts, USA, with a workforce of 51-200 employees. Its website is http://www.ocutx.com.Company H1B SponsorshipOcular Therapeutix, Inc. has a track record of offering H1B sponsorships, with 6 in 2025, 1 in 2024, 3 in 2023, 4 in 2022, 10 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.