[Remote] Correspondent Client Services Consultant

Note: The job is a remote job and is open to candidates in USA. Citi is a leading global bank, and they are seeking a Correspondent Client Services Consultant to support the Correspondent Account Executive. This role involves coordinating with the Account Executive, managing client escalations, and ensuring a superior client experience while maintaining communication with both internal and external partners.ResponsibilitiesCoordinates with Account Executive on completion of specific tasks including prospecting for new clients, providing new client orientations, annual renewals, and administrative tasks. Also works with Client Performance and Execution(CPE) analyst to identify and address client quality trendsServes as point of contact for all client escalations, including but not limited to loan level transactional issues, Portal access/support, billing questions, channel initiative follow up, Risk/QC rebuttals, outstanding document disputesConsistent proactive communication with both external clients and internal partners that includes (but not limited to) facilitating monthly client business review/quality review calls, frequent communication with correspondent lenders providing support for the client as neededProvide feedback to CPE and related client support regarding lender pipelines regardingOpportunities for improvement of loan manufacturing qualityCorrection of non-compliance issuesAssist the Account Executive in obtaining incremental volume from existing clients as well as prospecting for new clients/volume within the territoryProvide a superior client experience to lenders, including but not limited to post-purchase issue resolution, funding issues, and consumer servicing inquiriesResponsible for the initial setup/maintenance of Correspondent Lending Portal site administrative users.and regular maintenance all lender contact information in Salesforce.comOther ad hoc tasks or projects may be assigned as neededSkills2-5 years correspondent lending originations experience (specifically sales support and operations experience)Superior oral and written communication skillsProven ability to build and strengthen relationships with internal partners and external clientsProficient in MS Word, Excel and PowerPoint. Experience with Salesforce.com desiredBachelor's/University degree or equivalent experienceBenefitsDiscretionary and formulaic incentive and retention awardsMedical, dental & vision coverage401(k)Life, accident, and disability insuranceWellness programsPaid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidaysCompany OverviewCiti's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. It was founded in 1812, and is headquartered in San Antonio, Texas, USA, with a workforce of 10001+ employees. Its website is https://www.citi.com.Company H1B SponsorshipCiti has a track record of offering H1B sponsorships, with 276 in 2026, 1386 in 2025, 849 in 2024, 1375 in 2023, 1117 in 2022, 876 in 2021, 901 in 2020. Please note that this does not guarantee sponsorship for this specific role.