[Remote] Contracts Administrator

Note: The job is a remote job and is open to candidates in USA. Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. The Contracts Administrator will look for opportunities to improve legal operations, manage legal systems, and serve as a front-line legal contact for various business groups, ensuring efficient triage of legal needs.ResponsibilitiesLooks for opportunities and implements solutions to improve, streamline, and automate legal operations, as well as simplify workflows and create efficiencies for our growing legal teamOwns the management of legal systems, tools, and processes, including knowledge, contract, and compliance management systemsServes as one of the front-line legal contacts for certain business groups, such as sales and operations, and builds an effective relationship with those groups to ensure the ability to determine how to triage their legal needs quickly and efficientlyDevelops and executes our communication plans, playbooks, guidelines, and policies for company-wide and department-specific legal initiativesCreates training materials and self-service tools for sales, operations, and other internal clients Identify, manage, and report on key operational metrics for the legal team that will better inform decision-making, department roadmaps, budgeting, and hiring plansWorks with attorneys to provide legal advice on a broad range of topics such as licensing, general commercial law, policy guidance, privacy, data security, contract interpretation, and vendor relationshipsReviews, drafts, and negotiates NDAs, SOWs, RFPs, technology agreements, amendments, and other documents related to agreements with our customers and vendorsWorks closely with internal stakeholders (including Sales, Customer Support, Consulting, and Finance teams) to ensure alignment between business needs and contract termsTriaging document flow to manage feedback from required parties and managing prioritizationCollaborating on contract feedback with external counsel, internal departments, and key stakeholders to keep the process moving and keep parties informedAssist with scheduling of meetings with external constituentsManage contract completion including routing for e-signature and following up on outstanding documentsMaintaining a contracts repository so that in process and completed work is easily accessible to the appropriate partiesAdvising internal departments on process improvementLook for opportunities to improve the contracting processSkillsMinimum 3 years of prior experience as a paralegal, contracts manager, contracts administrator, or other comparable roleDeep understanding of contract review, drafting and negotiation process for various types of commercial contracts, including NDAs, technology agreements, service agreements, DPAs, etcSolid understanding of legal project management, including analyzing and building processes and automating manual tasks with technology solutionsDemonstrated ability to independently move projects forward by gaining the support needed from others while working in a cross-functional roleExperience in developing, implementing, and using technology solutions or other contract/matter management software, DocuSign, Salesforce, IronCladStrategic problem-solver who focuses on how our legal operations can positively impact the business and our customersCommitment to providing timely and appropriate business advice/guidance to internal clientsDemonstrate strong skills in negotiations, problem solving, verbal and written communications, and task management and prioritizationProcess-oriented, organized, and have amazing attention to detailEnjoy working independently and as a team member while solving complex and interesting challengesCorporate in-house experience, preferably at a SaaS or technology organizationExcellent written and verbal communication skillsGood time-management skillsAbility to perform under pressureExcellent computer skillsA keen eye for detailBenefitsFlexible work environmentCompetitive compensationWork culture that's results-oriented, fast-paced and focused on continuous improvementFamily first, team oriented, and ever positive atmosphereCompany OverviewCyara Customer Experience Assurance Platform. Cloud based 'Outside-in' test automation & monitoring for IVR, digital and omni-channel. It was founded in 2006, and is headquartered in Redwood City, California, USA, with a workforce of 201-500 employees. Its website is https://www.cyara.com.