[Remote] Contractor Relations Specialist

Note: The job is a remote job and is open to candidates in USA. RemoteHunter operates within the legal services support industry, focusing on delivering litigation support through a network of independent contractors. The Contractor Relations Specialist plays a central role in supporting independent contractors by ensuring they have the necessary information and tools to perform effectively, while also maintaining high service standards and coordinating between various teams. Responsibilities Conduct daily reviews of key performance indicators and service activities; perform outreach and escalate issues as needed Manage payment inquiry queue, resolving straightforward issues or routing them appropriately Review contractor payment reports regularly, including payments, balances, and digital wallet transactions Monitor and update contractor credentials such as registrations, driver’s licenses, and insurance documentation Ensure contractor profiles are accurate and communication preferences are aligned Maintain logs of active issues, ensuring follow-up until resolution Respond to contractor notes and inquiries in internal systems; escalate as appropriate Handle urgent contractor support calls and determine resolution paths Manage actionable emails including affidavits, job questions, and payment requests Assist with sourcing contractor registrations and documentation from county offices Support recruitment and onboarding through profile creation and system setup Participate in special projects and team initiatives as needed Skills High school diploma or equivalent required; associate's or bachelor's degree or equivalent experience preferred 1-2 years of experience in a similar role, preferably in legal or contractor management Strong organizational skills with ability to manage multiple tasks and timelines Excellent verbal and written communication skills Proactive problem-solving ability Strong interpersonal skills for building positive relationships Attention to detail in documentation and operational standards Proficiency with Microsoft Office and familiarity with CRM systems Analytical skills to interpret data and trends for informed decisions Associate's or bachelor's degree or equivalent experience Benefits 401(k) Match Medical, Dental, & Vision Insurance with 85% of employee premiums and 70% of family premiums covered Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment Insurance 20 Days of Paid Time Off 11 Paid Holidays Mental health and volunteering time off (“Be Me Time”) Matching Gift Program Monthly Internet Stipend for remote employees Company Overview RemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is