[Remote] Content Writer – Claims Digital Experience (P&C Required)

Note: The job is a remote job and is open to candidates in USA. Strategic Staffing Solutions is seeking an experienced Content Writer with strong Property & Casualty (P&C) insurance and Claims experience to develop clear, compelling, and user-centered content for USAA’s Claims Digital experiences. This role focuses on creating and refining copy across digital claims journeys while partnering closely with cross-functional teams to improve the overall member experience.ResponsibilitiesDevelop, write, and edit content for digital claims experiences including claims intake, claims status tracking, FAQs, and help contentCreate member-facing communications including digital templates, notifications, articles, bulletins, and promotional/educational contentTranslate complex P&C insurance and claims processes into clear, simple, and user-friendly messagingPartner with Claims, UX, Product, and Marketing teams to gather requirements and align on content strategy and user experienceEnsure all content meets brand guidelines, accessibility standards, and regulatory/compliance requirementsManage multiple writing projects simultaneously while meeting tight deadlinesContinuously refine content based on stakeholder feedback, user testing, and performance insightsParticipate in UX/content design reviews and cross-functional alignment sessionsWrite and edit content for Claims Digital experiences (filing a claim, tracking a claim, claim updates)Use Figma to review UX designs and ensure copy fits within user flows and interfacesDraft and refine documentation and content in Microsoft Word for stakeholder reviewBuild and present content updates and recommendations using PowerPointCollaborate with Claims and digital teams to ensure consistency across all member touchpointsSkills5+ years of professional writing/content experienceDirect experience in Property & Casualty (P&C) insurance (required)Claims experience (required), including familiarity with claims processes, workflows, or customer servicingExceptional writing, editing, and communication skillsStrong project management and time management skills with ability to handle multiple prioritiesAbility to simplify complex insurance and claims concepts into clear, customer-friendly contentExperience writing for customer/member-facing digital experiencesUX writing or content design experience in digital product environmentsExperience working in regulated financial services or insurance organizationsFamiliarity with agile teams and cross-functional delivery environmentsBenefitsDental insuranceHealth insuranceVision insuranceCompany OverviewStrategic Staffing Solutions is a recruiting company which helps companies find suitable employees in various industries. It was founded in 1990, and is headquartered in Detroit, Michigan, USA, with a workforce of 1001-5000 employees. Its website is http://www.strategicstaff.com.