[Remote] Contact Center Representative

Note: The job is a remote job and is open to candidates in USA. Tivly is one of the fastest-growing, profitable Insurtech companies that connect businesses with insurance solutions. They are seeking a Contact Center Representative to handle inbound and outbound calls for customers seeking commercial insurance quotes for their small businesses. The ideal candidate should possess excellent communication skills and a strong customer service background.ResponsibilitiesHandle a large volume of inbound and outbound calls related to small business owners inquiring about commercial insurance needsFollow communication scripts and use knowledge of products and services to go off-script when necessaryBuild positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriatelyMeet daily qualitative and quantitative targets. Achieve all objectives for service, productivity, and quality standardsFive-day work week (full-time). Saturday may be required as a mandatory work daySkillsMinimum of 2 years of experience providing customer support in a call center or similar environmentMinimum of 2 years working from homeHigh School diploma or equivalentStrong experience with technology and proficient with computers, including Google Workplace (formerly G Suite), Google Chrome, and CRM softwareStrong typing and data entry skillsIf applying for a bilingual role in Spanish, you must be fluent in speaking, reading, and writingExceptional customer service, active listening, verbal and written communication skills, and professional phone voiceStrong time management and decision-making skillsInterest in repetitive tasksCompany OverviewTivly is a platform that connects businesses with insurance providers to obtain commercial insurance. It was founded in 2009, and is headquartered in Norman, Oklahoma, USA, with a workforce of 201-500 employees. Its website is https://tivly.com.