[Remote] Contact Center Architect (AWS Connect)

Note: The job is a remote job and is open to candidates in USA. Reqroute, Inc is seeking a Senior Amazon Connect Architect to own the architecture, stability, and evolution of a global Amazon Connect contact center platform. The role involves serving as the primary SME for Amazon Connect and leading integrations with various AWS services while ensuring production stability and compliance with enterprise standards.ResponsibilitiesServe as primary architect & SME for Amazon Connect across multiple global regionsDesign and maintain highly available, region isolated architectures (Prod / Dev / Lab / Sandbox)Architect and manage complex IVR/contact flows (100+ flows) using DynamoDB + Lambda orchestrationLead integrations with:ServiceNow CTI (CTA)AWS Lambda, DynamoDB, Kinesis, S3, RedshiftLex, Polly, Contact LensWebRTC voice/video channelsDrive AI enablement (Contact Lens, Agent Assist, conversational AI, GenAI POCs)Ensure security, IAM, compliance, and audit alignment with enterprise standardsOwn production stability, incident analysis, and resiliency improvementsLead global KT sessions, mentor engineering and operations teamsPartner with AWS, client stakeholders, and leadership on roadmap, cost optimization, and innovationsSkillsAWS ConnectAWS Connect QContact Center technologies10+ years overall experience in Contact CenterDeep, hands on Amazon Connect experience (architecture + production)Strong AWS serverless experience: Lambda, DynamoDB, Kinesis, S3Proven ServiceNow CTI integration experienceExperience supporting enterprise, multi region contact center platformsAbility to operate as a client facing architect & escalation pointCompany OverviewReqroute is a Staffing and Recruitment Marketing firm based in the heart of Silicon Valley in California. It was founded in undefined, and is headquartered in California, US, with a workforce of 201-500 employees. Its website is http://www.reqroute.com/careers/.