[Remote] Contact Center Agent

Note: The job is a remote job and is open to candidates in USA. Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to join their Talent Community in preparation for future disaster relief efforts. The role involves answering inbound calls to support hurricane disaster relief needs, providing assistance, and ensuring customer satisfaction through effective communication.ResponsibilitiesServe as a direct point of contact for individuals registering for disaster assistanceConduct all calls with patience, tact, and courtesy to determine needs, and provide instructions and /or referralsEnter information into Windows-based computer database as required, while following instructions and conducting a scripted interviewProvide phone numbers and agency referrals as necessary for applicable secondary support organizations and other assistanceEscalate dissatisfied callers to proper channelsDisplay excellent communication and customer service skills and exhibit a high level of professionalism in all communications, such as reading, writing, and speaking English fluentlyEnter information into Windows-based computer database as required, while following instructions and/or referralsSkillsHigh School Diploma or equivalent requiredMust be a U.S. CitizenMust have at least 6 months of customer service-related experienceBasic knowledge Microsoft Office SuiteMust have high-speed internet connectionBroadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite ConnectionsEthernet cable access. Wi-Fi-only connectivity is prohibitedPrivate and secure workspace within your home. Away from noise and distractionsComputer equipment, monitor, and headset providedDisplay excellent communication and customer service skills and exhibit a high level of professionalism in all communications, such as reading, writing, and speaking English fluentlyBenefitsHourly rate plus $5.09 per hour contributed to the Safe Harbor Retirement Plan, 100% vested immediately.Computer equipment, monitor, and headset provided.Company OverviewContact Center Services | Behavioral Health | Technology Pearl Interactive Network is a leader in delivering cutting-edge contact center, beneficiary support, and behavioral health solutions. It was founded in 2004, and is headquartered in Columbus, Ohio, USA, with a workforce of 201-500 employees. Its website is http://pinsourcing.com.