[Remote] Consumer Proposal Inquiries Administrator

Note: The job is a remote job and is open to candidates in USA. Farber Debt Solutions is one of Canada’s oldest and largest debt solution providers, helping Canadians overcome financial challenges. They are seeking a Consumer Proposal Inquiries Administrator to provide customer service and administrative support for the Consumer Proposal file administration process, primarily through phone and email communication. Responsibilities Primarily phone and email communication to provide for timely resolution of issues for clients, creditors and other stakeholders including but not limited to the following:Addressing proposal payment requests, NSF payments and mitigating defaults Coordinating revival processes Efficiently respond to current clients inquiries relating to the status of their file Answering questions directly or indirectly pertaining to the proposal and debtor’s financial affairs in general Issuing status and other miscellaneous letters to the debtors, creditors etc Liaising with other team members to ensure efficient and diligent administration of the proposal estates Ensure phone queues are cleared and assigned tasks are completed on a daily basis Work together with colleagues to help assist the clients Participate in ongoing training to improve technical knowledge Skills Previous insolvency experience Post-secondary education or related equivalent experience Ability to de‑escalate challenging situations while maintaining professionalism, strong conflict‑resolution, and high standard of customer service in a fast‑paced environment Excellent verbal and written communication skills to speak effectively with clients and other third parties Strong attention to detail and the ability to multitask in a fast-paced environment High computer literacy including the ability to learn new programs Excellent time management and organizational skills Great interpersonal skills to deal with team members, staff, and clients Strong learning skills A team player who can also work independently and take ownership of their workload Insolvency Administrator Certificate (asset but not required) Benefits Remote work model Vacation and wellness days Extended health and dental coverage, plus virtual doctor services Employee Assistance Program and mental health resources Company-matching retirement savings plan Financial support for professional development Annual company events Exclusive access to perks and discounts Company Overview Farber Debt Solutions is one of Canada’s most respected Licensed Insolvency Trustee firms. It was founded in 1979, and is headquartered in Toronto, Ontario, CAN, with a workforce of 501-1000 employees. Its website is