[Remote] Commercial Lines Service Center Account Manager

Note: The job is a remote job and is open to candidates in USA. Donegal Insurance Group is a provider of commercial and personal insurance products through a network of independent agents. They are seeking a Service Center Account Manager who will manage accounts, handle new business quoting, and provide excellent customer service in the commercial lines insurance sector.ResponsibilitiesNew Business responsibilities focused on new business applications, quotes, direct quotes, account cross sell, account rounding, account upsell and bookrollsAccount Management inclusive of renewal underwriting, endorsement processing, certificates of insurance and account support as neededServe as the primary contact and liaison with agents of the Service Center and managing the day-to-day servicing, renewals, and new businessManages account(s) oversight directly with customers and agents to include New Business quoting, direct quoting and Renewal UnderwritingRespond to questions regarding product availability and discounts, billing and payment options, policy status, complaints and other customer/agent inquiries in a first time final mannerDeliver strong customer service by responding within 24 hours to inquiries, concerns, emails, and faxes, and returning phone calls same dayEfficiently handle incoming calls and/or e-mails from existing customers and agents. May handle outbound calls and follow up work as required to process requestsProvide accurate policy information to policyholders and agents regarding commercial lines insurance productsDevelop and maintain relationships with agents, customers, other team membersMaintain current understanding of service techniques, underwriting guidelines and product offeringsResearch underwriting information and request appropriate underwriting support documentation needed for each accountSkillsBachelor's Degree OR:Associate's Degree and two (2) or more years of experience in customer service, agency, and/or underwriting experience at a company or agency levelHigh School Diploma and four (4) years of experience in customer service, agency, and/or underwriting experience at a company or agency levelMinimum of two (2) to four (4) years of customer service, agency, and/or underwriting experience at a company or agency level. Experience in the commercial lines sector of insurance preferredBasic knowledge of property/casualty insurance products, insurance processing systems/procedures, Best Practices, state regulations, and customer service practicesDemonstration of self-development through attainment of professional insurance designations, CIC, CISR, CLCS, etcProperty and Casualty Agent's License strongly preferredBenefitsMedical, Dental, and Vision Coverage: Available to you and your dependents. Coverage begins the first of the month after start date.401(k) with the first 3% matched at 100%: the next 6% is matched at 50%Paid Time Off: Paid vacation, sick days, paid holidays, & bereavement daysCareer Development: Including college partnership discounts and industry designation(s) reimbursementsCompany-paid basic life insuranceShort & long-term disability insuranceEmployee stock purchase planEmployee assistance program (EAP)Company OverviewThe Donegal Insurance Group consists of Donegal Mutual Insurance Company, Atlantic States Insurance Company, It was founded in 1986, and is headquartered in Marietta, Pennsylvania, USA, with a workforce of 501-1000 employees. Its website is http://www.donegalgroup.com.