[Remote] Commercial Account Manager

Note: The job is a remote job and is open to candidates in USA. Alera Group, Inc. is a rapidly growing company in the Property & Casualty insurance sector, seeking a Commercial Account Manager to enhance client service and operational efficiency. The role focuses on managing client relationships, ensuring compliance, and improving service delivery while collaborating with internal teams.ResponsibilitiesSupport commercial Property & Casualty clients by delivering responsive, professional, and service‑focused account managementCollaborate with the Commercial Sales team and internal partners to ensure seamless execution of client servicing activitiesBuild and maintain long‑term client relationships through proactive communication and consistent follow‑throughContribute to client retention and satisfaction by addressing client needs and concerns promptlyManage key commercial lines processes including new business placement, renewals, endorsements, cancellations, audits, billing/financing, and paymentsCoordinate issuance of certificates of insurance, evidence of property insurance, schedules of insurance, and auto ID cardsEnsure accuracy, compliance, and alignment with agency procedures, insurance laws, and best practicesEscalate complex client concerns or service issues to leadership as appropriate and document resolution actionsLeverage systems and tools such as Applied Epic and Microsoft Office to manage workflows, documentation, and reportingIdentify opportunities to improve service delivery, workflow efficiency, and client experienceSupport renewal and account management initiatives that contribute to retention and revenue stabilityCollaborate with internal teams to strengthen processes and enhance service outcomesSkillsHigh school diploma or GED5+ years of industry‑related experience in commercial insuranceActive Property & Casualty insurance licenseExperience in client service, insurance operations, or account managementStrong communication and relationship management skillsAbility to manage multiple priorities in a dynamic, client‑focused environmentCommercial Lines account management experienceExperience with Applied Epic agency management systemWorking knowledge of insurance laws and regulationsStrong analytical and problem‑solving capabilityBenefitsMedical, dental, vision, life and disability coverage401(k)Generous PTORole-specific learning pathsLeadership development programsTechnical and compliance trainingIndustry certifications and continuing education supportPeer learning and knowledge-sharing communitiesCompany OverviewAlera Group is a growing leader, reimagining the complex risk management, insurance and financial services delivery experience through intentional collaboration connecting clients to holistic solutions that protect and grow all they value most. It was founded in 2017, and is headquartered in Deerfield, Illinois, USA, with a workforce of 1001-5000 employees. Its website is http://aleragroup.com.