[Remote] Collections Specialist

Note: The job is a remote job and is open to candidates in USA. ServiceMac is a new sub-servicing entity focused on providing superior technology and services for the mortgage and real estate industries. The Collections Specialist is responsible for performing a variety of collection activities to resolve delinquent mortgage accounts, including customer outreach, negotiating payment arrangements, and ensuring compliance with regulatory standards.ResponsibilitiesPerform inbound and outbound collection calls across all stages of delinquencyResearch, identify, and resolve issues contributing to customer delinquencyMaintain accurate and detailed records of all customer interactions and account activitiesProvide exceptional customer service by resolving complex account issues, discrepancies, and disputesReview accounts to ensure compliance with internal policies, investor requirements, and applicable regulatory standardsAnalyze borrower financials to determine appropriate payment arrangements or retention optionsSkillsHigh School diploma or equivalentTypically requires 1–3 years of mortgage service experience and high‑volume collections experienceGoal‑oriented with the ability to thrive in a fast‑paced environmentStrong verbal and written communication skillsAbility to manage multiple priorities with strong attention to detailCall center experience preferredBenefitsMedicalDentalVision401kPTO/paid sick leaveEmployee stock purchase planCompany OverviewFirst American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. It was founded in 1889, and is headquartered in Santa Ana, California, USA, with a workforce of 10001+ employees. Its website is http://www.firstam.com.



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