[Remote] Collections Representative I

Note: The job is a remote job and is open to candidates in USA. Velera is the nation’s premier payments credit union service organization and an integrated fintech solutions provider. The Collections Representative I will utilize various collection strategies to negotiate payment arrangements on debt, while maintaining compliance with regulatory and company policies.ResponsibilitiesReviews accounts in assigned queue to determine next course of action required to resolve the delinquent accountUtilize various skip tracing techniques and collection strategies to locate right partiesNegotiate payment terms and methods, often requiring probing questions of the consumer in order to better understand potential objections to paymentFollow up on specific accounts which meets department criteria to ensure all work has been completed on said accountsEstablish and maintain payment arrangements consistent with our established guidelinesDorm, close, and make recommendations on accounts in accordance with our established guidelinesMake second voice calls as necessary to assist other collectorsParticipate actively in monthly continuous improvement training sessions, to assure that appropriate collections calling techniques are developed to respond to new and difficult calling situationsMaintain thorough knowledge of FDCPADocument accounts accurately and quicklyPerform all other duties as assignedSkillsHigh school education or GED equivalentMinimum (1) year collections or sales experience preferredBenefitsCompetitive wagesMedical with telemedicineDental and VisionBasic and Optional Life InsurancePaid Time Off (PTO)Maternity, Parental, Family CareCommunity Volunteer Time Off12 Paid HolidaysCompany Paid Disability Insurance401k (with employer match)Health Savings Accounts (HSA) with company provided contributionsFlexible Spending Accounts (FSA)Supplemental InsuranceMental Health and Well-being: Employee Assistance Program (EAP)Tuition ReimbursementWellness programCompany OverviewVelera provides financial technology and processing solutions for credit unions. It was founded in 1977, and is headquartered in St. Petersburg, Florida, USA, with a workforce of 1001-5000 employees. Its website is https://www.velera.com.



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