[Remote] Cloud Systems Engineer

Note: The job is a remote job and is open to candidates in USA. 11:11 Systems is a company focused on cloud operations, and they are seeking a Cloud Systems Engineer to support their ecosystem of x86 and Open Systems servers. The role involves providing technical support, life cycle management, and mentoring junior staff, while ensuring high customer satisfaction and compliance with service level agreements.ResponsibilitiesProvide complete ownership and accountability of all responsibilities assigned regarding 11:11 System’s cloud and disaster recovery and systems serversProvide Technical support with a high degree of customer satisfaction by meeting Service Level Agreements (SLA) and process complianceResponsible for provisioning, environmental management, alert monitoring, and trouble resolutionProvide an escalation point for customer problems, as well as junior level 11:11 Systems staffProvide training and mentoring to junior level 11:11 Systems staff regarding day-to-day operations and technical issuesAssist in creation, updating and maintaining existing 11:11 Systems server and compute Infrastructure documentation, according to current standardsProvide accurate, timely and professional responses to escalated customer tickets from support, ensuring a good customer experienceCollaborate with other cross functional teams within the organization to shape the future roadmap of server product offeringsParticipate in Disaster Recovery test supportProvide escalation support for Level 1-3 engineersFollow 11:11 Systems best practices for server managementWork supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company ValuesResponsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policiesReview and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgementsAdditional duties as assignedSkillsBachelor's or University degree in technical discipline or equivalent years of work experience required3-5+ years of demonstrated technical, hands-on experience with Open Systems servers requiredCertifications as required or requestedExpert level knowledge of VMWare Cloud Foundation (VCF)Extensive Windows, Linux and Unix operating systems knowledge and operating system management requiredExtensive knowledge and experience managing servers and server infrastructure requiredExtensive knowledge and experience using server management tools (iLo, vCenter, HMC) requiredStrong understanding of TCP/IP networking requiredStrong understanding of storage connectivity and storage networking requiredMust have leadership qualities, ability to foster a collaborative team approach, and the ability to interact well with front line staff and managementMust be able to provide consultation and expert advice on systems related topicsMust be legally eligible to work in the United States without visa sponsorshipExperience with backup and disaster recovery concepts and solutions preferredAdvanced scripting (PowerShell, shell scripting) knowledge a plusUnderstanding of routing and switching a plusUnderstanding of cloud-based infrastructure services, such as IaaS and DRaaSExperience working with global data center environmentsExcellent communicator, high energy, positive attitude, with an aptitude for professional growthBenefitsComprehensive healthcare plan optionsRetirement plan with company matchLife, other supplemental insurancesPaid time off and company holidaysNew Parent LeaveWellness programsCompany Overview11:11 Systems is creating a new model delivering the power of "Everything Connected" in connectivity, cloud, and security solutions. It was founded in 2020, and is headquartered in Fairfield, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is https://1111systems.com/.