[Remote] Cloud Administrator

Note: The job is a remote job and is open to candidates in USA. Jenzabar is a company focused on cloud services, and they are seeking a Cloud Administrator to manage and support cloud environments. The role involves complex troubleshooting, leading upgrade efforts, and collaborating with cross-functional teams to ensure optimal performance of cloud systems.ResponsibilitiesMonitor system health and respond to alerts and incidentsProvide Tier 1 and Tier 2 support for cloud-hosted applications and services and assist with Tier 3 troubleshootingLead upgrade efforts for assigned platforms (e.g., JICS, CX Clients, Campus Marketplace, Sonis)Support SSL/Cloudflare operations, including automation and renewal trackingCoordinate with internal and external stakeholders for upgrade planning and executionAnalyze recurring issues and propose process improvements or automationDocument upgrade procedures and contribute to operational runbooksSupport legacy systems (CX Clients, JICS/JFA) and ensure smooth transitionsCollaborate with Cloud Services teams on escalated issues and root cause analysisPerform additional responsibilities as assigned by the Manager, Cloud Support or other Cloud Services leadershipLeverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriateApply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversightSkillsAbility to work 2nd shift EST hours (start at 1:00pm EST)2–3 years of experience in cloud operations or technical supportFamiliarity with at least one major cloud platform (AWS, Azure, or Google Cloud Platform)Microsoft Server administration experience (DNS, DHCP, Active Directory, IIS, Remote Desktop Services)Understanding of networking fundamentalsProficiency in basic scripting or automation tools (e.g., PowerShell, Bash) to improve operational efficiencyAbility to follow documented procedures and clearly document troubleshooting steps and escalationsStrong verbal and written communication skills and the ability to work collaboratively in a team-oriented environmentWillingness to learn new tools, platforms, and technologies in a fast-paced environmentExperience working within a ticketing systems, support workflows and ticket escalationDemonstrated understanding of system security, data privacy, and responsible access practicesBenefitsMedical InsuranceLife InsuranceDental InsuranceVision InsurancePTOPaid Parental LeavePaid HolidaysShort Term DisabilityLong Term Disability401KEducational AssistanceCompany OverviewJenzabar provides software, strategies, and services for the administration of higher education institutions. It was founded in 1998, and is headquartered in Boston, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is http://www.jenzabar.com.