[Remote] Clinical Support Specialist

Note: The job is a remote job and is open to candidates in USA. Videa is a health technology company focused on improving dental care through AI. The Clinical Support Specialist will manage the validation lifecycle, ensuring customer success from pilot kickoff to conversion, while collaborating with various teams to drive product adoption and feedback.ResponsibilitiesOwn the validation lifecycle. Run kickoffs, define mutual success criteria and a mutual action plan, and drive the pilot toward a clear go/no-go conversion decision by the opt-out dateDrive time-to-value. Get validation users onboarded, activated, and using the product against their stated goals as quickly as possible; the clock is always runningManage risk proactively. Monitor adoption and engagement signals, surface at-risk pilots early, and execute recovery plays before the opt-out window closesConvert and transition. Partner with Account Management/Account Executives to build the business case, secure executive sponsorship, and convert validations to paid, then transition the account to a Commercial Clinical Success ManagerBe the voice of the customer. Synthesize validation feedback into clear, prioritized themes for Product and GTM, and translate product capabilities into customer outcomesBuild the playbook. Document what works across validations so the team's conversion rate compounds over timeSkills2–4 years in customer success, account management, sales engineering, or a closely related customer-facing role at a B2B SaaS companyA track record of driving measurable customer outcomes against a deadline — quota, conversion targets, activation goals, or similarStrong project management instincts: you can run multiple validations in parallel, each at a different stage, without dropping the ballExcellent written and verbal communication, including comfort presenting to and aligning senior stakeholdersCommercial fluency — you are comfortable with the conversion conversation and do not shy away from asking for the businessData literacy: You use product usage and engagement data to prioritize where to spend your timePossess exceptional presentation and communication skills, particularly when conveying technical concepts and validation outcomes clearly to executive stakeholdersHave experience driving product adoption and change management within organizations, moving users from initial experimentation to sustained usageExperience specifically with trials, validations (pilots), or POCs (vs. ongoing book-of-business management)Familiarity with CS and CRM tooling (e.g., Asana, Salesforce/HubSpot, Gainsight, Slack-based customer channels)Experience in Dental with knowledge of DSO operationsExperience at an early-stage or high-growth startup where playbooks were still being writtenBenefitsOffers EquityUnlimited PTO100 percent company-paid dental and vision coverageGenerous medical contributionsThe opportunity to work on AI that is actually used every dayA team of thoughtful, driven people who genuinely careCompany OverviewVideaHealth is offers dentistAI’s software automatically detects pathologies in dental imaging, helping dentists avoid missing diseases. It was founded in 2018, and is headquartered in Boston, Massachusetts, USA, with a workforce of 51-200 employees. Its website is https://videa.ai.Company H1B SponsorshipVidea has a track record of offering H1B sponsorships, with 1 in 2026, 6 in 2025, 2 in 2024, 3 in 2023, 3 in 2022, 4 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.