[Remote] LNP Specialist - Provisioning

Note: The job is a remote job and is open to candidates in USA. Sangoma, a leading innovator in business communications, is hiring an experienced LNP Specialist to join their dynamic team. The role involves provisioning and configuring telecommunications services and solutions, ensuring an exceptional customer experience while maintaining operational excellence.ResponsibilitiesProvision and configure telecommunications services and solutions for customers accurately and efficientlyVerify customer orders and ensure all necessary documentation is complete and correctCollaborate with sales and technical teams to confirm service requirements and timelinesDiagnose and resolve provisioning issues, ensuring a smooth deployment processMaintain and update internal documentation and records related to provisioning activitiesProvide timely updates to customers regarding the status of their orders and servicesParticipate in continuous improvement initiatives to enhance provisioning processes and workflowsSkills1-3 years of experience in a provisioning, configuration, or similar role within the telecommunications or technology industryUnderstanding of telephony concepts and technologies is highly desirableStrong attention to detail and excellent problem-solving skillsAbility to manage multiple tasks and priorities in a fast-paced environmentProficiency in using provisioning tools and CRM systemsEffective verbal and written communication skills to interact with customers and team membersBenefitsExtensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting periodMatching 401K program - 100% match on 4%.Employee Stock Purchase Plan after one year of service.Flexible Time Off & Company HolidaysEntrepreneurial work environment partnered with high growth career opportunitiesCompany OverviewEstablished more than 20 years ago, NetFortris has grown to become the leading provider of secure cloud communication solutions to forward-thinking, mid-sized and enterprise businesses. It was founded in 1994, and is headquartered in Seattle, Washington, USA, with a workforce of 201-500 employees. Its website is https://www.netfortris.com/.



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