[Remote] Clinical Service Desk Helpdesk Associate (remote)

Note: The job is a remote job and is open to candidates in USA. NTT DATA North America is a recognized leader in IT and business services, focusing on improving patient outcomes in the healthcare ecosystem. They are seeking a Clinical Service Desk Helpdesk Associate to handle inbound customer calls and support various clinical applications.ResponsibilitiesThis position will be a part of NTT DATA's Clients Provider Clinical Service Desk, as an agent primarily handling inbound customer callsAll candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shiftRespond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow issues, application errors, user access, and functionalityTrack and document the appropriate comments and close or escalate the incident tickets and related issues in a timely mannerResponsible for driving resolution of incidents on a 24/7 deskRead text on computer screens for the duration of the shiftRemain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaksEnsure a quiet, private workspace with high speed, wired internetTravel up to 10% of the time, if requiredLift up to 25 lbs. if needed for equipment setupHave a working cell phone for manager communication and Two-Factor AuthenticationSkillsMinimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)Minimum of 1 year of technical troubleshooting experience with healthcare systems & customer serviceAll candidates are required to be shift flexibleNight, weekend, and/or holiday work will be requiredSchedule can be changed as per client and business requirements or training needsAdditionally, overtime may be required depending on business requirementsRead text on computer screens for the duration of the shiftRemain at designated workspace and in the phone queue for an 8 to 10-hour period with scheduled breaksEnsure a quiet, private workspace with high speed, wired internetTravel up to 10% of the time, if requiredLift up to 25 lbs. if needed for equipment setupHave a working cell phone for manager communication and Two-Factor AuthenticationBenefitsCompany benefits that will depend on the nature of the role offeredMedical, dental, and vision insuranceFlexible spending or health savings accountLife, and AD&D insuranceShort-and long-term disability coveragePaid time offEmployee assistanceParticipation in a 401k program with company matchAdditional voluntary or legally required benefitsCompany OverviewNTT DATA, Inc. is a trusted global innovator of business and technology services. It was founded in 1988, and is headquartered in Plano, Texas, USA, with a workforce of 10001+ employees. Its website is https://us.nttdata.com.Company H1B SponsorshipNTT DATA North America has a track record of offering H1B sponsorships, with 18 in 2026, 144 in 2025, 182 in 2024, 257 in 2023, 871 in 2022, 809 in 2021, 1266 in 2020. Please note that this does not guarantee sponsorship for this specific role.