[Remote] Clinical Quality Associate

Note: The job is a remote job and is open to candidates in USA. Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice and patients accessing high-quality care. The Clinical Quality Associate supports the day-to-day operations of Grow's Clinical team by reviewing provider documentation, managing complaint workflows, and contributing to quality initiatives.ResponsibilitiesSupport ongoing documentation quality monitoring by reviewing provider notes for clinical completeness, risk, and payor compliance, and flagging concernsServe as a clinical point of contact for providers, conducting outreach on documentation best practices and supporting a culture of quality through direct, collaborative provider engagementSupport complaint, grievance, and payor quality review workflows, including intake, clinical review, and resolution documentation for low-level client complaints and payor-facing requestsAssist with quality initiative work as assigned, contributing clinical judgment and provider outreach to branch priorities as directedSkillsActive, unrestricted clinical license (e.g., LCSW, LMFT, LPC, PsyD, PhD)3-5 years of experience in clinical work and/or quality assurance, auditing, compliance in a behavioral health environment or at the payor levelFamiliarity working with or supporting clinical or frontline teams, with an understanding of documentation standards, risk awareness, and service expectationsExceptional written communication skills, particularly in creating clinical guidance and educational materials for providersFamiliarity with digital behavioral health platforms, EHRs, or telehealth-based care modelsBenefitsComprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.Financial Wellness: 401(k) program and equity opportunities.Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.Wellness & Development: Annual stipends to put towards personal & professional growth.Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.Company OverviewGrow is the mental health platform built for personal and professional growth. It was founded in 2020, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https://growtherapy.com.