[Remote] Clinical Operations Enablement & Systems Director

Note: The job is a remote job and is open to candidates in USA. Alopex is seeking a Clinical Operations Enablement & Systems Director to lead operational scalability and workflow standardization initiatives across their Clinical Operations. This role involves partnering with various teams to ensure efficient and high-quality patient care operations through systems implementation and operational readiness.ResponsibilitiesLead operational scalability initiatives through workflow design, process standardization, and operational infrastructure developmentOwn enterprise workflow standardization efforts across Clinical Operations and EnrollmentDevelop, maintain, and oversee SOP governance, workflow documentation, operational playbooks, and job aidsIdentify workflow gaps, inefficiencies, and operational risks and implement scalable solutionsEstablish operational readiness processes supporting organizational growth and customer implementation initiativesDrive workflow adoption and operational consistency across service lines and operational teamsLead operational readiness initiatives for systems implementations and workflow transformationsOwn User Acceptance Testing (UAT) strategy, coordination, and operational validation effortsPartner with Product, Technology, BI, QA, and Operations teams to validate workflows, identify operational risks, and support release readinessTrack operational issues, workflow defects, implementation risks, and system feedback through resolutionLead implementation and optimization efforts related to telephony, workflow, documentation, reporting, and analytics platforms including Genesys and ShiFox 2.0Serve as the operational lead for workflow scalability and systems enablement initiativesDevelop and oversee onboarding workflows, operational training resources, and workflow reinforcement initiativesCreate operational training materials, guides, workflow tools, and implementation documentationLead rollout planning, operational communication, and implementation readiness efforts related to systems and workflow changesDrive operational adoption strategies during periods of organizational growth, systems implementation, and workflow transformationPartner with operational leadership to reinforce workflow consistency and implementation successServe as the operational liaison between Operations, Product, QA, BI, and Technology teamsPartner with executive leadership on operational scalability planning and transformation initiativesSupport operational reporting, workflow analytics, and systems optimization initiativesLead operational onboarding readiness efforts for customer implementations and operational transitionsSupport enterprise operational transformation initiatives tied to scalability and systems modernizationSkillsDemonstrated experience leading enterprise operational initiatives, workflow transformation, or large-scale systems implementationsExperience in healthcare operations, population health, CCM, managed care, health-tech, or operational enablement environmentsStrong organizational, implementation, and project leadership skillsExperience leading workflow optimization, systems implementation, process improvement, or operational scalability initiativesStrong written communication, operational documentation, and change management skillsComfortable working in fast-paced, evolving operational environmentsExperience supporting UAT, EMR/workflow systems, telephony systems, or healthcare technology implementationsExperience creating SOPs, training materials, and workflow documentationExperience supporting remote operational teamsLean/process improvement, implementation, or project management experienceCompany OverviewAlopex objective is to empower healthcare businesses with innovative, flexible care management technologies. It was founded in 2014, and is headquartered in Las Vegas, Nevada, USA, with a workforce of 11-50 employees. Its website is https://www.alopexcare.com.