[Remote] Clinical Operations Director

Note: The job is a remote job and is open to candidates in USA. Dreem Health, powered by Sunrise, is America’s leading digital sleep clinic focused on improving access to sleep care. They are seeking a Clinical Operations Director to lead and scale the operational engine behind their clinical business, ensuring efficient and high-quality patient care while overseeing clinical logistics and team performance.ResponsibilitiesLead the operational infrastructure that enables the care team to deliver exceptional care at scaleOversee day-to-day clinical operations supporting Nurse Practitioners, Physicians, and Sleep Technologists across all marketsEnsure clinical protocols and standards established by Medical Directors are operationalized through scalable workflows, processes, and systemsDevelop and maintain provider capacity planning models to align clinical supply with projected patient demandOptimize provider staffing models, productivity, utilization, and workforce deployment strategiesPartner with Finance and executive leadership on clinical workforce planning, budgeting, and cost-per-patient analysisLead the teams and processes that connect patients, providers, diagnostics, and treatmentOversee care coordination operations and service delivery across the patient journeyEstablish and manage operational standards, and performance metricsIdentify workflow inefficiencies, operational bottlenecks, and opportunities for automation and scaleDevelop repeatable processes and operating procedures that maintain quality and efficiency as patient volume growsEnsure seamless collaboration across clinical, operational, and support functionsOwn the conversion funnel from referral to treatment — and every drop-off point in betweenDefine and track experience metrics (NPS, contact resolution rate, time-to-resolution) and drive continuous improvementLead cross-functional analysis to investigate conversion gaps — working across CC, patient success, logistics, and clinical teamsBuild robust feedback loops between patient-facing teams and care team/product/tech teams so insights translate into actionsOversee operational performance related to home sleep testing and PAP therapy fulfillmentLead end-to-end logistics operations supporting diagnostic and treatment equipmentMonitor and improve delivery, return, utilization, and cost-efficiency metricsPartner with vendors and supply chain partners to ensure operational reliability and scalabilityEnsure logistics performance supports clinical timelines and patient experience expectationsDevelop scalable processes to support growth while maintaining operational quality and cost disciplineServe as the bridge between clinical operations and company growth objectivesTranslate revenue goals and growth targets into operational requirements, staffing plans, and capacity forecastsDevelop operational models supporting new markets and service offeringsBuild and maintain reporting frameworks that provide visibility into performance across all operational functionsThe Clinical Operations Director will directly lead a growing team across multiple functionsThis is a player-coach leadership role requiring both strategic vision and operational engagementBuild, mentor, and develop high-performing leaders and teamsEstablish clear goals, performance expectations, and accountability frameworksFoster a culture grounded in collaboration, transparency, continuous improvement, and operational excellenceDrive organizational alignment through effective communication and cross-functional partnershipDevelop organizational structures capable of supporting significant future growthSkills10+ years of progressive clinical operations experience within healthcare organizations3–5+ years of senior leadership experience managing multi-functional operational teamsExperience leading clinical operations across multiple statesProven success managing operational teams of 50+ employees within healthcare environmentsDemonstrated experience managing operational budgets and allocating resources effectively to support business objectivesStrong analytical capabilities with experience leveraging data to drive decision-making and operational improvementsExperience partnering cross-functionally with clinical, technology, finance, and executive leadership teamsAbility to thrive in fast-paced, evolving environments and to make thoughtful decisions amid ambiguityExperience in working within an international context - you easily navigate the unwritten rules of American and European work culturesExperience in telehealth, digital health, ambulatory care, virtual care, or healthcare services organizationsExperience supporting rapid-growth or scaling healthcare businessesAdvanced degree in Healthcare Administration, Business Administration, Public Health, Nursing, or a related fieldBenefitsMeaningful work that directly improves peoples’ livesBe part of an international team across the US, France, BelgiumAnnual team offsiteComprehensive health benefits (medical, dental, vision)FREE One Medical membership401(k) with company match20 days PTO + 10 paid holidays + 80 hours paid sick leaveMonthly phone and internet stipendCompany OverviewMost people with sleep disorders never get treated. It’s not because they don’t want help. It’s because the system is slow, fragmented and confusing. It was founded in undefined, and is headquartered in California, Kentucky, USA, with a workforce of 11-50 employees. Its website is https://dreemhealth.com.