[Remote] Client Support Representative I (Product Support Representative I) - REMOTE

Note: The job is a remote job and is open to candidates in USA. Net Health is a leading-edge SaaS company in healthcare, dedicated to helping caregivers harness data for human health. The Client Support Representative I is responsible for responding to product application support questions and troubleshooting client issues to enhance customer satisfaction. Responsibilities Analyze and resolve issues for clients using department guidelines and timeframes Interact with clients to provide and process information in response to inquiries, concerns, and requests about products and services Troubleshoot client issues, including downloading and updating key software dependencies, collecting details as necessary, and escalation of issues to level 3 and/or engineering as necessary to resolve client issues Research required information using available resources Provide internal feedback to resolve issues and/or enhance product based on client Provide support for a suite of software applications Retrieve, respond to, and create cases for client emails within the appropriate service level window following set guidelines and procedures Handle inbound tickets and create cases within the appropriate service level window following set guidelines and procedures Organize ideas and communicate messages appropriate to the situation to both clients and co-workers Follow up and make scheduled call backs to clients where necessary Participate in regularly scheduled internal training on Limber Health and Net Health products All other duties as assigned Some holiday, evening and weekend hours will be required as needed to meet client needs and provide adequate coverage Skills High School Diploma or equivalent GED 1-2 years' experience in a client service or technical support role; may have degree or equivalent Microsoft Office Google Suite 1-2 years' experience as a user of common enterprise software solutions (i.e., NetSuite, Salesforce, Oracle, SAP, Freshdesk etc.) Healthcare customer support experience desired Benefits Work From Anywhere Unlimited PTO Comprehensive Benefits Package Employee Resource Groups Casual Dress Code Prioritized Employee Wellness Diversity And Inclusion A Voice New Hire Support Career Development Educational Assistance Employee Referral Bonus Progressive Parental Leave Company Overview Net Health provides cloud-based software for specialty medical providers across the continuum of healthcare—from hospital to home. It was founded in 1993, and is headquartered in Pittsburgh, Pennsylvania, USA, with a workforce of 501-1000 employees. Its website is Company H1B Sponsorship Net Health has a track record of offering H1B sponsorships, with 1 in 2026, 5 in 2025, 5 in 2024, 5 in 2023, 8 in 2022, 3 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.