[Remote] Client Success Representative I

Note: The job is a remote job and is open to candidates in USA. Workstand is a commerce software company dedicated to helping independent bicycle retailers and suppliers achieve growth. The Client Success Representative I is responsible for ensuring customer satisfaction by responding to technical inquiries and providing support to clients in the bicycle industry.ResponsibilitiesRespond to customer inquiries promptly and professionally via email, phone, or live chatCollaborate with fellow CS Reps to escalate and resolve complex problemsDevelop a deep understanding of Workstands software platform, the role of digital marketing, ecommerce, and in-store sales in their businessesProactively suggest improvements in website design and site configuration to maximize customer successClearly and effectively communicate technical information to 'non-technical users'Provide software-related information and documentation to customers when appropriateMaintain detailed records of customer interactions and resolutions in our CRMContinuously update and maintain internal and external documentation for all aspects of our software and processesSkillsStrong communication skills, both written and verbalExcellent organizational skills and attention to detailWillingness to take initiative and work effectively without close supervisionAdaptable and flexible with changeCustomer service experience preferredSpecialty retail and/or bicycling industry preferredBasic understanding of Google Suites, Google Merchant Center, Google Shopping preferredBenefitsFully remote work environmentFlexible schedulingComprehensive medical, dental, and vision packages for employees and eligible family members401(k) planPaid volunteeringPaid professional developmentDiscounts on products, bikes, and gearAccrued PTO program of 14 days in your first year as well as sick time and ten paid holidaysEmployees are eligible for bonusesCompany OverviewWorkstand is the only all-in-one commerce solution built exclusively for local bike shops. It was founded in 1999, and is headquartered in Boulder, Colorado, USA, with a workforce of 51-200 employees. Its website is http://smartetailing.com.



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