[Remote] Client Services Project Manager - Financial Services

Note: The job is a remote job and is open to candidates in USA. Epiq is a company that contributes to complex, global legal outcomes and is seeking a Client Services Project Manager in the financial services domain. The role involves managing client relationships and project coordination to ensure high-quality service delivery and client satisfaction.ResponsibilitiesServes as the primary liaison with key client representatives with the goal of owning the service delivery relationshipDrives overall client satisfaction through effective coordination and communication of client deliverablesEffectively executes project forecasts and work schedules implemented by the Sr. Project Manager or Client Services DirectorEnsures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partnersConsistently delivers proactive communication with clients and when client issues arises addresses those issues or expeditiously escalates to the Sr. Project Manager of Client Services DirectorEnsures that an update to date record is maintained with regard to the status of all projects being worked onDemonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high qualityInstills confidence with the client and serves as a primary public face of Epiq’s high-quality service delivery offeringSkillsA solid understanding of eDiscovery and the litigation support industry which is typically a result of at least 2 years of experience in project management positions with law firms, corporate legal departments or eDiscovery service providersDemonstrated success in the management of multiple simultaneous projectsOral and written communication skills which provide a strong and confident leadership presenceExcellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirementsA solid understanding of database design and management, data processing activities and legal document review requirementsDemonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently metBenefitsMay be eligible for an annual bonusEnterprise‑wide learning and mobilityFlexibility that’s recognized externallyCompany OverviewEpiq Systems provides legal process outsourcing (LPO) services in the United States and internationally. It was founded in 1988, and is headquartered in Chicago, Illinois, USA, with a workforce of 5001-10000 employees. Its website is https://www.epiqglobal.com/.Company H1B SponsorshipEpiq has a track record of offering H1B sponsorships, with 1 in 2025, 1 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.