[Remote] Client Service Representative

Note: The job is a remote job and is open to candidates in USA. Array is a company focused on client services, seeking a Client Service Representative to serve as the primary contact for clients. The role involves handling order onboarding, tracking, and preparation of subpoenas and authorizations, while providing excellent customer service and managing data entry tasks.ResponsibilitiesCustomer Service: Onboarding orders, providing tracking numbers, and addressing client inquiriesSubpoena/Authorization Preparation: Ensuring accurate and thorough preparationData Entry: Proficiency in DAS and Excel for order managementTimely Responses: Answering questions regarding timelines, service of process, and pricing quotesSpecialized Knowledge: Understanding Notice to Consumer codesFamiliarity with processes in each department, including accessing relevant websites (e.g., Secretary of State, Cal bar, Court branches)Knowledge of when subpoenas need to be domesticated to different jurisdictionsWork from Home: The option to work remotely, if desiredExtended Hours: While not mandatory, the ability to work extended hours is beneficialFocus: The ability to maintain concentration for extended periodsExcellent Customer Service: Providing exceptional client interactionsAttention to Detail: Ensuring precision in all tasksThoroughness: Managing multi-step processes with care and diligenceMultitasking Ability: Juggling various responsibilities effectivelyResponsiveness and Timeliness: Responding to client emails within one hourSkillsProficiency in DAS and Excel for order managementUnderstanding Notice to Consumer codesFamiliarity with processes in each department, including accessing relevant websites (e.g., Secretary of State, Cal bar, Court branches)Knowledge of when subpoenas need to be domesticated to different jurisdictionsExcellent Customer Service: Providing exceptional client interactionsAttention to Detail: Ensuring precision in all tasksThoroughness: Managing multi-step processes with care and diligenceMultitasking Ability: Juggling various responsibilities effectivelyResponsiveness and Timeliness: Responding to client emails within one hourAbility to maintain concentration for extended periodsThe ability to work extended hours is beneficialThe option to work remotely, if desiredBenefitsComprehensive Benefits401k & Wellbeing ProgramsPaid Time Off & HolidaysProfessional Development & Career Growth OpportunitiesCompany OverviewArray is a litigation support partner that delivers speed, accuracy, and unmatched service that manages the logistics of litigation. It was founded in 2020, and is headquartered in Austin, Texas, USA, with a workforce of 51-200 employees. Its website is http://www.trustarray.com.



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