[Remote] Client Operations Manager

Note: The job is a remote job and is open to candidates in USA. Craft Digital is seeking a Client Operations Manager to enhance their operational efficiency as they scale. The role involves coordinating client onboarding, ensuring client success, managing internal operations, and supporting business development initiatives.ResponsibilitiesCoordinate opportunities: follow up after discovery calls, organize notes and proposals, keep the CRM clean, schedule meetings, and research companies before callsRun client onboarding: set up Slack channels, Drive folders, portals, and internal docs; manage invoices, subscriptions, and payment workflowsDrive client success: maintain regular communication, coordinate recurring meetings and reports, triage support requests, and drive reviews and referralsKeep internal operations organized: coordinate with developers, maintain visibility into what's moving and what's stuck across projects and commsSupport business development: coordinate LinkedIn engagement and outreach, maintain pipeline organization, and support ongoing BD initiativesSkillsExtremely organizedBuild systems instead of fighting firesProactive and self-directedStrong written and verbal communicatorTech-fluent: learn new tools quickly and not intimidated by AI or automationComfortable in Slack, ClickUp, Google Workspace, CRMs, and AI toolsAbility to juggle multiple conversations, projects, and priorities without dropping the ballExperience in agencies, startups, SaaS, or client servicesFamiliarity with AI, automation, or operational systemsBackground in client onboarding or lifecycle managementBias for process improvementWest Coast or Mountain Time preferredCompany OverviewCraft Digital designs, builds, and operates custom AI infrastructure for PE-backed portfolio companies and growth-stage operators in the $10M to $200M revenue range. It was founded in 2024, and is headquartered in Los Angeles, US, with a workforce of 2-10 employees. Its website is http://www.craftdigital.ai.