[Remote] Client Operations Manager

Note: The job is a remote job and is open to candidates in USA. Sentic is a remote-first, full-service growth marketing agency dedicated to helping businesses access best-in-class digital marketing. They are seeking a highly organized and proactive Client Operations Manager to bridge the gap between clients and the expert team, managing relationships and ensuring successful project delivery. The role involves translating client goals into actionable plans, monitoring campaign performance, and driving client satisfaction.ResponsibilitiesAct as the primary point of contact for an assigned roster of clients, owning the day-to-day relationshipLead regular client check-ins, kickoff calls, and status meetings to track progress, commitments, and blockersManage client expectations around deliverables, timelines, and campaign performancePartner closely with our internal media, creative, and strategy teams to create strategic plans that yield resultsDevelop and actively manage project timelines, workstream trackers, and deliverables to ensure all deadlines are met on time and within scopeAct as the internal "unblocker" by streamlining workflows, clarifying requirements, and eliminating execution gaps between departmentsWork with the Head of Client Operations to measure satisfaction, find upsell opportunities and identify churn risksMonitor the health and performance of digital marketing campaigns (Paid Search, Paid Social, Email, Programmatic, etc.) alongside the execution teamBuild, maintain, and present marketing dashboards and reports that clearly communicate campaign performance and ROI to the clientAssist in the setup and operational workflows of marketing campaigns to ensure smooth launchesSkills2–4 years of experience in account management, marketing operations, or digital project management, preferably within a digital/media agency environmentA firm understanding of digital marketing and all the components. You don't need to be the one pushing the buttons in Google Ads or Meta, but you need to understand the platforms well enough to translate data into client-facing reports and craft the digital strategyImpeccable organizational skills. You are comfortable managing multiple workstreams simultaneously and keeping a fast-paced team on trackDeep familiarity with Google Analytics, Hubspot and Shopify. Any other experience in 'source of truth' platforms would be a huge advantageExperience with project management platforms (Clickup, Asana, Databox) and communication tools like SlackYou bring an opinion. You take ownership of the process and are not looking for others to solve your problems. You like to roll up your sleeves and figure it outBenefitsCompetitive salary and 401kComprehensive health, dental, and vision insurance100% remoteOpportunity for fast advancement in a growing agencyCompany OverviewFrom Wall Street to Main Street, we believe that every business shouldn't have to compromise when it comes to choosing a digital marketing partner. It was founded in 2014, and is headquartered in Chicago, Illinois, USA, with a workforce of 11-50 employees. Its website is https://sentic.io/.