[Remote] Client Experience Project Manager

Note: The job is a remote job and is open to candidates in USA. Skyline Exhibits is a leader in the exhibit industry, dedicated to creating impactful experiences for clients. The Client Experience Project Manager will manage client relationships, oversee project execution, and ensure high-quality service delivery to drive client satisfaction and business growth.ResponsibilitiesClient Engagement: Serve as the primary contact for a portfolio of mid-level clients managing their needs and expectations throughout the project lifecycleProject Management: Oversee the execution of client projects from start to finish, ensuring they are delivered on time, within budget, and to client specifications at the highest qualityCommunication : Maintain regular communication with clients, addressing their inquiries, providing updates, and ensuring overall client satisfactionCoordination : Collaborate with Sales, Account Management, and Operations teams to resolve any process bottlenecks, ensuring smooth operations and adherence to timelinesDocumentation: Contribute to the development and refinement of documentation, ensuring clarity and accessibility for the team and ensure that all project documentation is up-to-date and accurately reflects the status of each projectProblem-Solving: Monitor project progress and proactively address any issues that arise, keeping internal teams informed, and applying best practices to resolve issues. Ability to provide creative and corrective solutions to problemsQuoting and Approval: Help gather project costs from vendors, suppliers and internal sources and create quote documents. Liaise with internal teams and client to drive quote approval processInvoicing: Facilitate invoicing with commercial team, key account managers and financeProject Budget Management: Assist in preparing project proposals, estimates, and manage project remaining within budget and maintaining P&L documentation. Manage information flows, approvals and project closeout activitiesClient Management : Act as a point of escalation for client issues, resolving them in a manner that maintains positive client relationships. Manage customer expectations to deliver a high level of customer service, managing relationships and communication with all key stakeholdersChange Order Management: Identify client change orders and manage internal teams and process handoffs to execute change orders on schedule, including creation of change order documentationFee Preparation: Prepare and manage and invoice exhibit storage fees, prep in/out fees, and I&D supervision. Monitor late exhibit returns and follow-up. Quote and apply freight accordingly to all ordersTravel: Be willing to travel as required for project fulfillmentReporting: Prepare and present regular reports on client satisfaction, project outcomes, and service performance to the teamProject Analysis: Analyze client feedback and project results to identify areas for improvement and contribute to the continuous enhancement of the client services teamProfessional Development: Continue to enhance skills in client services, sales, business, and marketingSkillsBachelor's degree in business administration, marketing, or related fieldMinimum of 1 year in a Project Coordination role or similar positionStrong organizational and time management skillsEffective communication and interpersonal skillsExperience in establishing client relationshipsProficiency in Microsoft OfficeFamiliarity with project management toolsExperience in using Microsoft Office programs and other relevant project management tools such as Adobe Workfront, Smartsheet, Rike or AsanaCompany OverviewSkyline designs and delivers custom trade show exhibits, modular exhibit systems, exhibit rentals, portable displays, and experiential marketing environments for brands exhibiting at trade shows, conferences, expos, and corporate events. It was founded in 1980, and is headquartered in Saint Paul, Minnesota, USA, with a workforce of 201-500 employees. Its website is https://www.skyline.com/.