[Remote] Client Billing CSSR - Remote
Note: The job is a remote job and is open to candidates in USA. Labcorp is seeking a Client Customer Service Support Representative to join our team! This role involves managing customer interactions and ensuring all client needs are addressed accurately and efficiently within the Revenue Cycle Management (RCM) team.ResponsibilitiesManage inbound and outbound calls in a timely manner averaging 50-60 calls per dayFollow approved standard operating procedures (SOP’s) to update and provide necessary information to resolve denied claimsEvaluate current policies and SOP’s and give recommendations for process improvementsHandle sensitive information in a confidential mannerReading and understanding of explanation of benefits or correspondenceDocument all accounts ensuring guidelines and regulations are followedCommunicate via telephone with a physician, insurance company and patientsSkillsHigh School Diploma or GED equivalent1 year or more Customer Service experience1 year or more high-volume call experience1 year or more healthcare or medical experienceBenefitsMedicalDentalVisionLifeSTD/LTD401(k)Paid Time Off (PTO) or Flexible Time Off (FTO)Tuition ReimbursementEmployee Stock Purchase PlanCompany OverviewLabcorp specializes in providing physicians with laboratory tests. It was founded in 1978, and is headquartered in Burlington, North Carolina, USA, with a workforce of 10001+ employees. Its website is https://www.labcorp.com.
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