Experienced Customer Support Representative – Pet Pharmacy Support
At careerzynith, we're on a mission to revolutionize the way people care for their pets. As a leading online pet pharmacy, we're committed to providing exceptional customer service and support to our pet-parent clients. We're now seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative in our Louisville, KY location.
**About careerzynith**
careerzynith is the fastest-growing online pet pharmacy in the market today. We're passionate about providing a seamless shopping experience for our customers, and we're committed to delivering top-notch customer support to ensure their satisfaction. Our team is dedicated to creating a positive and inclusive work environment that fosters growth, learning, and fun.
**Why You'll Love Working Here**
At careerzynith, we prioritize our colleagues' well-being, health, and culture. We offer a range of benefits and perks that make us a great place to work, including:
* Competitive starting wages
* Opportunities for wage increases starting after 3 months of service
* A comfortable and climate-controlled work environment
* A 20% discount program for all your pet needs
* 401(k) with company matching
* Team-building events and company-sponsored lunch meetings
* Career growth and development opportunities
* Health insurance qualification on the first of the month
* Sponsored childcare, adult, and pet backup care through Care.com
* Discounts on various products through the LifeMart Discount platform
**What You'll Do**
As a Customer Support Representative, you'll be the face of careerzynith, providing exceptional support to our pet-parent clients and veterinary partners. Your responsibilities will include:
* Connecting directly with veterinary centers to process prescription orders, resolve client issues, and explain order requests
* Examining and resolving issues to determine the best solutions for clients and facility partners, and following up on a case-by-case basis to resolve issues
* Completing accurate data entry of prescriptions into careerzynith's healthcare software
* Maintaining a high level of quality through data entry and order handling of veterinary pharmacy orders
* Working with empathy, attention, patience, sympathy, and generosity to clients and partners alike
* Working with a willingness to learn and grow, as we share feedback, receive input, and work in a culture of openness and development
* Communicating with veterinary facilities via telephone (sometimes via other stations depending on the situation) with various topics, primarily using our internal program and systems to investigate solutions and record client note accounts, so being thorough is essential
* Expecting a significant portion of the business day to be spent on outbound veterinary facility/client telephone contacts
**What You'll Need**
To succeed in this role, you'll need:
* Exceptional communication skills (written, verbal, and listening)
* Ability to multitask (e.g., chatting on the phone while exploring on the computer and taking notes)
* A strong work ethic, with a sense of ownership and a willingness to take initiative
* Proficiency with Microsoft Outlook
* High school education or equivalent
* Ability to obtain a Pharmacy Technician Permit from the Kentucky Board of Pharmacy where applicable
* Strong decision-making skills
* Demonstrated ability to multitask and perform well in a fast-paced environment
* Ability to adapt to change as per the business needs of the organization
* Flexibility to adjust your schedule and stay at work longer than required on a case-by-case basis by the specialty unit
* Ability to maintain confidentiality and handle sensitive information
* Ability to pass a background check
**Join Our Team!**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we want to hear from you! Apply now to join our team as a Customer Support Representative and become a part of the careerzynith family.
Apply Now!
Apply for this job
**About careerzynith**
careerzynith is the fastest-growing online pet pharmacy in the market today. We're passionate about providing a seamless shopping experience for our customers, and we're committed to delivering top-notch customer support to ensure their satisfaction. Our team is dedicated to creating a positive and inclusive work environment that fosters growth, learning, and fun.
**Why You'll Love Working Here**
At careerzynith, we prioritize our colleagues' well-being, health, and culture. We offer a range of benefits and perks that make us a great place to work, including:
* Competitive starting wages
* Opportunities for wage increases starting after 3 months of service
* A comfortable and climate-controlled work environment
* A 20% discount program for all your pet needs
* 401(k) with company matching
* Team-building events and company-sponsored lunch meetings
* Career growth and development opportunities
* Health insurance qualification on the first of the month
* Sponsored childcare, adult, and pet backup care through Care.com
* Discounts on various products through the LifeMart Discount platform
**What You'll Do**
As a Customer Support Representative, you'll be the face of careerzynith, providing exceptional support to our pet-parent clients and veterinary partners. Your responsibilities will include:
* Connecting directly with veterinary centers to process prescription orders, resolve client issues, and explain order requests
* Examining and resolving issues to determine the best solutions for clients and facility partners, and following up on a case-by-case basis to resolve issues
* Completing accurate data entry of prescriptions into careerzynith's healthcare software
* Maintaining a high level of quality through data entry and order handling of veterinary pharmacy orders
* Working with empathy, attention, patience, sympathy, and generosity to clients and partners alike
* Working with a willingness to learn and grow, as we share feedback, receive input, and work in a culture of openness and development
* Communicating with veterinary facilities via telephone (sometimes via other stations depending on the situation) with various topics, primarily using our internal program and systems to investigate solutions and record client note accounts, so being thorough is essential
* Expecting a significant portion of the business day to be spent on outbound veterinary facility/client telephone contacts
**What You'll Need**
To succeed in this role, you'll need:
* Exceptional communication skills (written, verbal, and listening)
* Ability to multitask (e.g., chatting on the phone while exploring on the computer and taking notes)
* A strong work ethic, with a sense of ownership and a willingness to take initiative
* Proficiency with Microsoft Outlook
* High school education or equivalent
* Ability to obtain a Pharmacy Technician Permit from the Kentucky Board of Pharmacy where applicable
* Strong decision-making skills
* Demonstrated ability to multitask and perform well in a fast-paced environment
* Ability to adapt to change as per the business needs of the organization
* Flexibility to adjust your schedule and stay at work longer than required on a case-by-case basis by the specialty unit
* Ability to maintain confidentiality and handle sensitive information
* Ability to pass a background check
**Join Our Team!**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we want to hear from you! Apply now to join our team as a Customer Support Representative and become a part of the careerzynith family.
Apply Now!
Apply for this job