[Remote] Chief of Staff, Multi-Brand Operations

Note: The job is a remote job and is open to candidates in USA. Makesy is seeking an exceptional Chief of Staff for Multi-Brand Operations to support entrepreneurial founders across various businesses. The role involves managing product development, project management, digital marketing, and overall execution, ensuring alignment between founder vision and business priorities.ResponsibilitiesPartner closely with the founders to organize priorities, projects, communication, and day-to-day executionHelp translate founder vision into clear plans, timelines, priorities, and next stepsSupport the execution of business initiatives across product development, ecommerce, digital marketing, brand launches, operations, vendor management, legal, finance, and special projectsCreate structure around business priorities, personal logistics, family-related coordination, and founder lifestyle managementManage timelines, follow-ups, calendars, meetings, tasks, and deliverables across multiple areasHelp turn ideas, conversations, and decisions into clear action plansServe as a key communication bridge between the founders, internal team members, external partners, vendors, advisors, agencies, and family supportTrack open items and make sure nothing falls through the cracksSupport product development and go-to-market efforts by helping organize timelines, samples, vendor communication, launch tasks, approvals, marketing deliverables, and cross-functional follow-upSupport digital marketing and ecommerce projects by helping coordinate campaigns, creative needs, email/SMS timelines, website updates, launch calendars, agency communication, and reporting follow-upCoordinate travel, appointments, events, household or family-related logistics, lifestyle needs, and special requests as neededPrepare summaries, agendas, project trackers, updates, emails, and follow-up communicationUse AI, automation, and modern productivity tools to improve organization, communication, planning, research, follow-through, and overall efficiencyHelp build simple systems and processes that create clarity without adding unnecessary bureaucracyKnow when to move quickly, when to slow things down, and when to escalateProtect the founders’ time, energy, focus, and prioritiesMaintain a high level of confidentiality, professionalism, and discretionSkills5+ years of experience in executive support, chief of staff, operations, project management, founder support, brand management, ecommerce, product development, family office, or a similar high-trust roleStrong understanding of how businesses operate, including product development, marketing, ecommerce, operations, team communication, vendor management, and project executionStrong project management and follow-through skillsExcellent written and verbal communicationHighly proficient with AI, automation, and productivity tools, including tools such as Claude, His Perplexity, Notion, Asana, Hubspot or similar platformsAbility to work with both professional and personal matters while maintaining discretion and emotional intelligenceExperience supporting founders, CEOs, entrepreneurs, family offices, or high-net-worth households is strongly preferredExperience helping bring products, brands, campaigns, or business initiatives to market is strongly preferredFamiliarity with digital marketing, ecommerce, email/SMS marketing, paid media, website updates, creative timelines, launch calendars, and agency coordination is a plusExperience in beauty, wellness, ecommerce, consumer products, hospitality, creative businesses, or startups is a plusCompany OverviewWorld's largest supplier & community for elevated, innovative & creative makers. It was founded in 2015, and is headquartered in Irvine, California, USA, with a workforce of 51-200 employees. Its website is https://makesy.com.