[Remote] Cantonese-English Bilingual Healthcare Customer Service Representative - Remote in California

Note: The job is a remote job and is open to candidates in USA. Percepta is a global consulting, technology, and managed services company that values diversity and inclusion. They are seeking a Cantonese-English Bilingual Healthcare Customer Service Representative to support consumers by resolving questions related to their healthcare benefit needs, ensuring an exceptional customer experience.ResponsibilitiesAnswer incoming calls from customersEngage thoughtfully with customers to understand their needsConduct research across multiple systems to resolve questionsProvide clear, accurate information to help consumers navigate healthcare optionsManage a high volume of interactions while maintaining quality and professionalismFollow a set schedule, including designated breaks and lunchesSkillsAt least 6 months of customer service experienceBilingual in English and CantoneseHigh school diploma or equivalentStrong empathy, patience, and attentiveness to customer's needsComfort working with computer systems and Windows based applicationsA distraction free, designated home workspaceA secure, high speed wired internet connection (minimum 25 mbps)BenefitsA healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentivesSupportive of your career and professional developmentAn inclusive, community minded culture where giving back is encouragedA global team of curious lifelong learners guided by our company valuesYour training experience includes engaging, instructor led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammatesWebcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaborationYou’ll also have access to individualized coaching and thousands of free courses to support your growthCompany OverviewPercepta is a global, contact services company that builds customer loyalty. It was founded in 2000, and is headquartered in Köln, Nordrhein-Westfalen, DEU, with a workforce of 1001-5000 employees. Its website is http://www.percepta.com.