[Remote] Call for Release - Customer Service Representative (MidAtlantic) Remote

Note: The job is a remote job and is open to candidates in USA. Copart is a technology leader and the premier online vehicle auction platform globally, seeking a Customer Service Representative to provide exceptional service to customers. The role involves understanding client needs, offering solutions, and facilitating a unique customer service experience while being the first point of contact for the company. Responsibilities Understanding client needs and offering solutions and support Position may expand to include Chat and Email Customer Support. Answer and place call in a professional manner Measured on call quality – (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution & use company resources to gather information and offer solutions to meet customer needs Other duties as assigned Skills High School diploma Excellent customer service skills and attitude Excellent written and verbal skills Proficient with office equipment Attention to detail Problem-solving Computer proficiency - MS Suite Typing speed 45WPM Professional appearance Ability to multi-task in a fast-paced environment Occasional overtime as needed One year of office support experience in a customer service role preferred Bilingual skills a plus Benefits Medical/Dental/Vision 401k plus a company match ESPP - Employee Stock Purchase Plan EAP - Employee Assistance Program (no cost to you) Vacation & Sick pay Paid Company Holidays Life and AD&D Insurance Discounts Company Overview Copart is a Vehicle auctioning company traded on NASDAQ with ticket CPRT. It owns it's own yards and maintenance personel. It was founded in 1982, and is headquartered in Fairfield, California, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship Copart has a track record of offering H1B sponsorships, with 83 in 2025, 84 in 2024, 51 in 2023, 79 in 2022, 64 in 2021, 88 in 2020. Please note that this does not guarantee sponsorship for this specific role.