[Remote] Call Center Representative

Note: The job is a remote job and is open to candidates in USA. Stronghouse is a company focused on creating exceptional customer experiences. They are seeking a Call Center Representative who will interact with customers to provide information, schedule appointments, and resolve inquiries to ensure customer satisfaction.ResponsibilitiesSchedule appointments with qualified prospects for the sales team, while interacting professionally with potential customers in a call center environmentFollowing up on leads to support and nurture them through the sales processServe as a positive, energetic first point of contact for the Stronghouse brand-engaging customers, capturing details, and preparing the field team for successConverting inbound and outbound calls from online lead forms into scheduled appointments for the appropriate marketCoordinate with local brands/divisions to ensure in-person sales appointments are properly scheduled with the correct sales representativeOnce appointments are made, collect additional customer information to support accurate lead qualifications and help prepare the sales team for the in-home consultationSkillsMust be able to work a flexible schedule and weekend (Saturday) hoursEmployment is contingent upon the successful completion of a background checkInteract with customers to provide information, schedule appointments, address inquiries, and help resolve concernsEnsure customer satisfaction by delivering professional, friendly, and proactive service in every interactionSchedule appointments with qualified prospects for the sales teamInteract professionally with potential customers in a call center environmentFollow up on leads to support and nurture them through the sales processServe as a positive, energetic first point of contact for the Stronghouse brandEngage customers, capture details, and prepare the field team for successConvert inbound and outbound calls from online lead forms into scheduled appointmentsCoordinate with local brands/divisions to ensure in-person sales appointments are properly scheduledCollect additional customer information to support accurate lead qualificationsBenefitsHealthDental401(k)Company OverviewAt Stronghouse, we’re redefining what homeowners can expect from exterior remodeling and storm restoration. Our name represents more than strength. It was founded in 2021, and is headquartered in Burnsville, Minnesota, USA, with a workforce of 201-500 employees. Its website is https://poweredbystronghouse.com/.



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