[Remote] Call Center Customer Service Representative (1st Shift)

Note: The job is a remote job and is open to candidates in USA. Travel Incorporated is a forward-thinking company in the travel industry, seeking a Travel Consultant to join their Contact Center team. The role involves helping clients develop travel plans, providing personalized travel advice, and delivering exceptional service to enhance client experiences.ResponsibilitiesComplete comprehensive training and transition into handling inbound client calls, emails, and chats with confidenceListen actively to understand client goals and create travel solutions tailored to their needsGuide clients through itinerary options, modifications, and travel best practicesDeliver exceptional service that drives client satisfaction and supports performance goalsCollaborate with internal teams to ensure smooth, accurate travel arrangementsProactively identify and act on opportunities to improve the client experienceSkillsA strong customer service mindset — you're motivated by helping othersExcellent communication skills and the ability to build trust quicklyTech-savvy and comfortable using email, chat, and other digital toolsDetail-oriented, organized, and thrives in a structured environmentHigh school diploma or equivalentPrevious client service or call center experience is a plus, but not requiredBenefits6 months of paid training through TI UniversityLocal candidates will attend training in personIf you are not local to our office - your training is mostly remote but will include 2 in-person weeks at our Duluth, GA office (travel provided by TI)After training, you’ll work remotely, applying what you’ve learned with the full support of a team that wants you to succeedCareer growth pathways and continuous trainingA collaborative culture where your voice is heard and your work mattersEquipment provided and travel covered for required in-person trainingCompany OverviewTravel Incorporated (TI) is a forward-thinking travel management organization. It was founded in 1979, and is headquartered in Duluth, Georgia, US, with a workforce of 201-500 employees. Its website is http://www.travelinc.com.