[Remote] Call Center Customer Service Advisor

Note: The job is a remote job and is open to candidates in USA. The Eastwood Company, established in 1978, specializes in supplies and tools for automobile repair and restoration. They are seeking a Call Center Customer Service Advisor to assist customers with their orders and provide support through various communication channels.ResponsibilitiesHelp customers over phone, email and live chat with orders and problem-solveWork within our computer system to place and research customer orders, as well as document conversations and actionsPitch in where needed to drive a positive customer experienceSkillsExperienced in customer serviceComfortable working with computers and learning new systemsGood communication skillsPro-active and take a positive approach in problem solvingAbility to help customers over phone, email and live chat with orders and problem-solveAbility to work within a computer system to place and research customer orders, as well as document conversations and actionsAbility to take ownership for your customersAbility to make a commitment to learn about our processesExperience within a call centerAutomotive restoration experienceSpent time shopping onlineBenefitsMedical, dental, vision, life and ad&d insurancesDisability insurance100% vested matching 401kPaid time offIncentive planEmployee discountOther voluntary benefitsTraining is provided to better understand our products and systemsComputers will be providedCompany OverviewThe Eastwood Company serves the DIY automotive market with unique tools and supplies for repair, restoration, and modification of cars. It was founded in 1978, and is headquartered in Pottstown, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is https://www.eastwood.com/.