[Remote] Call Center Analyst
Note: The job is a remote job and is open to candidates in USA. The California Department of Health Care Services (DHCS) is seeking a Call Center Analyst to join their team. This role involves performing various tasks under supervision to support the Ombudsman Office, initially focusing on less complex assignments and progressing to full responsibilities as the incumbent gains experience.SkillsAbility to provide customer service experienceExperience in a Call Center/ Phone environmentStrong interpersonal communication skillsStrong verbal and writing skillsInsurance or Medi-Cal backgroundBenefitsContinuous and ongoing trainingDiversity, Equity, and Inclusion program activitiesEmployee Assistance Program (EAP)Medical, including health, dental, and vision insurance.Paid Holidays and vacation/leaveDefined retirement programSavings Plus Program (401(k), 457)Medical/Dependent Care Reimbursement AccountsTelework: This position is currently eligible for 100% telework. The amount of telework is at the discretion of the Department and is subject to change consistent with DHCS’ Telework Program and Government Code sections 14200 – 14203.Company OverviewThe California Department of Health Care Services (DHCS) is the backbone of California’s health care safety net, helping millions of low-income and disabled Californians every day. It was founded in 1994, and is headquartered in Sacramento, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.dhcs.ca.gov.