Remote Call Center Agent - Contact Center Representative
We're seeking a highly skilled and motivated Call Center Agent to join our team at Capgemini, a global leader in consulting, digital transformation, technology, and engineering services. As a Remote Call Center Agent, you will play a vital role in delivering exceptional customer service to our prescribers and members, while working from the comfort of your own home.
Job Highlights:
Competitive salary: $11/hour
18-month contract with benefits
40 hours/week schedule, Monday to Friday
Opportunity to work with a multinational company
Remote work arrangement with flexible scheduling
Job Responsibilities:
Receive inbound phone calls from prescribers and members, providing timely and effective resolutions
Utilize multiple software systems to create prescription cases, determine coverage, and manage appeals processes
Communicate effectively with members and prescribers, displaying excellent written and verbal skills
Meet or exceed government-mandated timelines, while maintaining high productivity and quality standards
Convey resolutions to beneficiaries or providers via direct communication and professional correspondence
Acquire and maintain basic knowledge of relevant client guidance and industry regulations
Requirements:
Prior call center experience, preferably with a multi-screen setup
High-speed and reliable internet connection
Quiet and focused work environment
Ability to effectively communicate with members and prescribers while managing multiple software systems
Accountable, results-driven, and critical thinking skills
Proficient in navigation of multiple computer applications and keyboard skills (30 WPM)
Preferred Qualifications:
At least two years of general business experience, including problem resolution and customer service
Six months of PBM/pharmaceutical related work experience
1+ years of call center experience and healthcare background
Team player with excellent communication skills, both verbal and written
Exposure to business domain and organizational skills, including multi-tasking and prioritization
Education:
High School Diploma, GED, or equivalent required
Bachelor's degree in a related field or equivalent work experience preferred
How to Apply:
If you're a motivated and customer-focused individual, please submit your resume to [email protected]. We can't wait to hear from you!
Apply Now and take the first step towards a rewarding new role.
Apply Now
Apply Now
Job Highlights:
Competitive salary: $11/hour
18-month contract with benefits
40 hours/week schedule, Monday to Friday
Opportunity to work with a multinational company
Remote work arrangement with flexible scheduling
Job Responsibilities:
Receive inbound phone calls from prescribers and members, providing timely and effective resolutions
Utilize multiple software systems to create prescription cases, determine coverage, and manage appeals processes
Communicate effectively with members and prescribers, displaying excellent written and verbal skills
Meet or exceed government-mandated timelines, while maintaining high productivity and quality standards
Convey resolutions to beneficiaries or providers via direct communication and professional correspondence
Acquire and maintain basic knowledge of relevant client guidance and industry regulations
Requirements:
Prior call center experience, preferably with a multi-screen setup
High-speed and reliable internet connection
Quiet and focused work environment
Ability to effectively communicate with members and prescribers while managing multiple software systems
Accountable, results-driven, and critical thinking skills
Proficient in navigation of multiple computer applications and keyboard skills (30 WPM)
Preferred Qualifications:
At least two years of general business experience, including problem resolution and customer service
Six months of PBM/pharmaceutical related work experience
1+ years of call center experience and healthcare background
Team player with excellent communication skills, both verbal and written
Exposure to business domain and organizational skills, including multi-tasking and prioritization
Education:
High School Diploma, GED, or equivalent required
Bachelor's degree in a related field or equivalent work experience preferred
How to Apply:
If you're a motivated and customer-focused individual, please submit your resume to [email protected]. We can't wait to hear from you!
Apply Now and take the first step towards a rewarding new role.
Apply Now
Apply Now