[Remote] Business Analyst

Note: The job is a remote job and is open to candidates in USA. Oddball is a company that values learning and growth, aiming to improve the daily lives of millions through quality software in the federal space. They are seeking a Business Analyst to bridge the gap between users, product teams, and engineers, ensuring smooth operation of federal programs.ResponsibilitiesServe as the connector between product teams, engineers, and end users — triaging requests, resolving issues, and keeping everyone informedHandle incoming requests for help or information and respond clearly and quicklyCreate and maintain training materials, step-by-step guides, FAQs, and video tutorials to help users help themselvesBuild and maintain a self-service knowledge base on SharePoint and GitHubEscalate technical issues to the right people and follow through until they're resolvedSupport configuration and setup tasks as neededSkillsExperience working between technical and non-technical teams — you know how to translate both waysStrong written communication skills and an eye for clear, useful documentationExperience creating training materials and self-service resources that people actually useFamiliarity with SharePoint and GitHubApplicants must be authorized to work in the United States. In alignment with federal contract requirements, certain roles may also require U.S. citizenship and the ability to obtain and maintain a federal background investigation and/or a security clearanceBachelor's DegreeSome exposure to SQL, Python, or R is a plusExperience with Human-Centered Design principles is a plusComfortable working in an Agile environmentThrives in a remote, collaborative environment and genuinely enjoys helping people solve problemsCommunicates clearly and openly, whether writing a user guide or jumping on a call to untangle a tricky issueBenefitsFully remoteTech & Education StipendComprehensive Benefits PackageCompany Match 401(k) planFlexible PTO, Paid HolidaysCompany OverviewOddball is dedicated to digital modernization of federal citizen-centric services. It was founded in 2015, and is headquartered in Washington, District of Columbia, USA, with a workforce of 201-500 employees. Its website is https://oddball.io/.